/* --- inline-style --- */
    :root{--bg:linear-gradient(180deg,#f7f9fc 0%,#eef2f8 100%);--card:rgba(255,255,255,.82);--line:rgba(148,163,184,.22);--text:#0f172a;--muted:#64748b;--brand:#f85b24;--brand-soft:#64748b;--accent:#f6a43a;--sidebar-bg:rgba(28,22,42,.94);--radius:14px;--shadow:0 10px 28px rgba(15,23,42,.07)}
    body.dark{--bg:linear-gradient(180deg,#0d1117 0%,#121826 100%);--card:rgba(17,24,39,.78);--line:rgba(71,85,105,.36);--text:#e5e7eb;--muted:#94a3b8;--brand:#ff6a36;--brand-soft:#94a3b8;--accent:#f6b15c;--sidebar-bg:rgba(20,15,31,.94);--shadow:0 14px 34px rgba(2,6,23,.38)}
    *{box-sizing:border-box} html,body{height:100%} body{margin:0;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text);overflow:hidden}
    .app{display:grid;grid-template-columns:250px 1fr;height:100vh;overflow:hidden}
    .sidebar{background:var(--sidebar-bg);border-right:1px solid rgba(255,255,255,.10);padding:18px 12px;display:flex;flex-direction:column;gap:10px;height:100vh;overflow:hidden}
    .logo{display:flex;align-items:center;gap:10px;margin:2px 8px 18px;text-decoration:none;color:#fff}.logo img{width:78px;height:78px;object-fit:contain}.logo-text{display:flex;flex-direction:column;line-height:1.05}.logo-text .brand{font-weight:820;font-size:18px;color:#fff}.logo-text .sub{font-size:11px;color:rgba(226,232,240,.72);font-weight:720}
    .nav{display:flex;flex-direction:column;gap:10px;flex:1}.nav-group-label{color:rgba(255,255,255,.46);font-size:11px;font-weight:760;letter-spacing:.08em;text-transform:uppercase;margin:0 10px 4px}.sub-nav{display:grid;gap:4px}.nav-btn{border:1px solid transparent;background:transparent;color:rgba(255,255,255,.84);padding:9px 12px;border-radius:12px;text-align:left;font-weight:600;cursor:pointer}.nav-btn:hover{background:rgba(255,255,255,.08)}.nav-btn.active{color:#fff;background:linear-gradient(90deg,rgba(248,91,36,.34),rgba(255,255,255,.10))}
    .sidebar-settings{margin:6px 8px 2px;display:flex;gap:8px;flex-wrap:wrap}.settings-fab{width:36px;height:36px;border-radius:10px;border:1px solid rgba(255,255,255,.14);background:rgba(255,255,255,.04);color:rgba(255,255,255,.88);cursor:pointer;font-size:15px;display:grid;place-items:center}.sidebar-env-stamp{font-size:11px;line-height:1.35;color:#cbd5e1;padding:8px 10px;border:1px solid rgba(255,255,255,.10);border-radius:12px;background:rgba(255,255,255,.04);word-break:break-word}.sidebar-env-stamp strong{display:block;font-size:10px;letter-spacing:.08em;text-transform:uppercase;color:#94a3b8;margin-bottom:3px}
    .main{padding:20px 22px;height:100vh;overflow-y:auto;overflow-x:hidden}.topbar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}.title{display:grid;gap:4px}.title h1{margin:0;font-size:30px;letter-spacing:-.018em;font-weight:760}.muted{color:var(--muted)}.actions{display:flex;align-items:center;gap:10px;position:relative;flex-wrap:wrap;justify-content:flex-end}
    .status-pill{font-size:12px;line-height:1.35;color:var(--muted);padding:8px 12px;border:1px solid color-mix(in srgb,var(--line) 92%, transparent);border-radius:12px;background:color-mix(in srgb,var(--card) 94%, #fff 6%);white-space:nowrap;display:inline-flex;align-items:center;gap:7px}.status-pill::before{content:'';width:8px;height:8px;border-radius:999px;background:#94a3b8;box-shadow:0 0 0 4px rgba(148,163,184,.12)}.status-pill.ok::before{background:#22c55e;box-shadow:0 0 0 4px rgba(34,197,94,.13)}.status-pill.warn::before{background:#f59e0b;box-shadow:0 0 0 4px rgba(245,158,11,.14)}.status-pill.err::before{background:#ef4444;box-shadow:0 0 0 4px rgba(239,68,68,.13)}
    .icon-btn{border:1px solid color-mix(in srgb,var(--line) 92%, transparent);background:color-mix(in srgb,var(--card) 94%, #fff 6%);color:var(--text);border-radius:12px;padding:8px 12px;cursor:pointer;font-size:13px;font-weight:580;box-shadow:0 1px 2px rgba(15,23,42,.04)}.icon-btn.primary{background:linear-gradient(135deg,#1f2937,#111827);color:#f8fafc;border-color:rgba(255,255,255,.08);box-shadow:0 8px 18px rgba(15,23,42,.22)}.icon-btn[data-disabled="true"]{opacity:.46;pointer-events:none;box-shadow:none}.avatar-btn{width:34px;height:34px;border-radius:999px;border:1px solid rgba(248,91,36,.34);background:linear-gradient(135deg,#1f2937 0%,#111827 58%,#111827 100%);color:#fff;font-weight:700;cursor:pointer}
    .menu{display:none;position:absolute;right:0;top:44px;background:var(--card);border:1px solid var(--line);border-radius:12px;min-width:230px;padding:10px;box-shadow:0 12px 35px rgba(0,0,0,.18);z-index:20}.menu.show{display:block}.menu .name{font-weight:700}.menu .email{font-size:12px;color:var(--muted);margin-bottom:8px}.menu .row{display:flex;gap:8px;margin-top:8px}
    .staging-banner{display:flex;align-items:center;justify-content:center;gap:8px;margin:-4px 0 14px;padding:10px 14px;border:1px solid rgba(185,28,28,.18);border-radius:12px;background:linear-gradient(90deg,rgba(239,68,68,.14),rgba(249,115,22,.12));color:#991b1b;font-size:12px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.staging-banner .dot{width:8px;height:8px;border-radius:999px;background:#dc2626;box-shadow:0 0 0 4px rgba(220,38,38,.12)}
    .panel{display:none}.panel.active{display:grid;gap:14px}.grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.card{border:1px solid color-mix(in srgb,var(--line) 84%, transparent);border-radius:14px;background:var(--card);box-shadow:var(--shadow);padding:14px}.card-title{font-weight:760;font-size:15px;margin-bottom:8px}.kpi-label{font-size:12px;color:var(--muted);font-weight:680}.kpi-value{font-size:30px;font-weight:760;margin-top:8px}.kpi-meta{font-size:12px;color:var(--muted);margin-top:6px;line-height:1.35}.direction-card{border-color:color-mix(in srgb,var(--brand-soft) 42%, var(--line));background:color-mix(in srgb,var(--card) 90%, #fff 10%)}.queue-toolbar{display:flex;align-items:center;justify-content:space-between;gap:18px;flex-wrap:wrap;margin-bottom:0!important;padding:14px 16px!important;min-height:96px;border-color:color-mix(in srgb,var(--brand-soft) 45%, var(--line))!important;background:color-mix(in srgb,var(--card) 88%, #fff 12%)!important;box-shadow:0 1px 2px rgba(15,23,42,.03)!important}.queue-toolbar .card-title{font-size:14px;font-weight:780;margin:0 0 12px;letter-spacing:-.01em}.queue-toolbar .muted{font-size:15px;line-height:1.35}.queue-controls{display:flex;gap:10px;align-items:end;justify-content:flex-end;flex:0 1 760px;flex-wrap:wrap}.queue-controls .field{min-width:130px;flex:1 1 160px}.queue-controls .field label{font-size:12px;font-weight:720;color:var(--muted);margin-bottom:2px}.queue-controls select{min-height:38px;border-radius:11px}.queue-controls .icon-btn{min-height:38px;border-radius:11px;padding:8px 13px}.queue-toolbar.boarding-mode .queue-scope-field{display:none}.refresh-btn{width:38px;min-width:38px;padding:0!important;border-radius:999px!important;font-size:18px;display:inline-grid;place-items:center;color:var(--muted)}.refresh-btn:hover{color:var(--brand);background:color-mix(in srgb,var(--brand-soft) 12%, var(--card));transform:rotate(18deg)}.queue-list-card{padding:12px 14px}.empty-state{padding:26px;border:1px dashed var(--line);border-radius:14px;background:color-mix(in srgb,var(--card) 78%, transparent);color:var(--muted);line-height:1.5}.tbl-wrap{overflow:auto;border:1px solid var(--line);border-radius:12px}.tbl{width:100%;border-collapse:collapse;font-size:13px}.tbl th,.tbl td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left}.tbl th{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:color-mix(in srgb,var(--card) 82%, #f8fafc 18%)}.th-sort{border:0;background:transparent;color:inherit;font:inherit;text-transform:inherit;letter-spacing:inherit;cursor:pointer;padding:0}.th-sort.active{color:var(--brand);text-decoration:underline;text-underline-offset:3px}.lead-split{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,0fr);gap:0;align-items:start;transition:grid-template-columns .62s cubic-bezier(.22,1,.36,1),gap .52s cubic-bezier(.22,1,.36,1)}.lead-split.card-open{grid-template-columns:minmax(0,.98fr) minmax(560px,.92fr);gap:16px}.lead-split .tbl-wrap{transition:border-radius .35s ease}.lead-split.card-open .optional-when-card{display:none}.lead-split.card-open .tbl-wrap{border-top-right-radius:12px;border-bottom-right-radius:12px}.workbench{display:grid;gap:18px;position:sticky;top:0;min-height:660px;padding:18px;opacity:0;transform:translate3d(44px,0,0);pointer-events:none;overflow:hidden;clip-path:inset(0 0 0 100% round 14px);transition:opacity .28s ease .08s,transform .62s cubic-bezier(.22,1,.36,1),clip-path .62s cubic-bezier(.22,1,.36,1),box-shadow .62s ease;will-change:transform,clip-path,opacity}.lead-split.card-open .workbench{opacity:1;transform:translate3d(0,0,0);clip-path:inset(0 0 0 0 round 14px);pointer-events:auto;overflow:visible}.lead-card-close{position:absolute;top:14px;right:14px;width:34px;height:34px;border:1px solid var(--line);background:color-mix(in srgb,var(--card) 88%, #fff 12%);color:var(--muted);font-size:22px;line-height:1;cursor:pointer;border-radius:999px;box-shadow:0 6px 18px rgba(15,23,42,.08);display:grid;place-items:center;z-index:2;transition:transform .18s ease,background .18s ease,color .18s ease}.lead-card-close:hover{color:#ef4444;background:rgba(239,68,68,.08);transform:scale(1.04)}.lead-card-header{display:grid;gap:12px;padding:4px 42px 2px 0}.lead-card-title-row{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}.lead-card-title{font-size:22px;font-weight:820;letter-spacing:-.02em;margin:0}.lead-card-subtitle{line-height:1.45}.lead-card-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.card-side-toggle{display:grid;grid-template-columns:1fr 1fr;gap:5px;padding:5px;border:1px solid var(--line);border-radius:14px;background:color-mix(in srgb,var(--card) 90%, #fff 10%);box-shadow:inset 0 1px 0 rgba(255,255,255,.5);max-width:420px}.card-side-btn{border:0;background:transparent;color:var(--muted);border-radius:11px;padding:9px 12px;font-size:13px;font-weight:780;cursor:pointer;transition:background .18s ease,color .18s ease,box-shadow .18s ease,transform .18s ease}.card-side-btn:hover{color:var(--text);background:color-mix(in srgb,var(--brand-soft) 8%, transparent)}.card-side-btn.active{background:var(--text);color:var(--card);box-shadow:0 7px 18px rgba(15,23,42,.14);transform:translateY(-1px)}.card-side-stage{overflow:hidden;min-height:560px}.card-side-track{display:grid;grid-template-columns:100% 100%;grid-auto-flow:column;transition:transform .42s cubic-bezier(.22,1,.36,1);will-change:transform}.card-side-track.show-boarding{transform:translateX(-100%)}.card-side{display:grid;gap:18px;align-content:start;min-height:560px;padding-right:1px}.card-side-stage textarea{min-height:140px}@media(max-width:1400px){.card-side-stage,.card-side{min-height:620px}}.meta-chip{display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:999px;padding:5px 9px;background:color-mix(in srgb,var(--card) 92%, #fff 8%);font-size:12px;color:var(--muted);font-weight:650}.external-link-btn{border:1px solid var(--line);background:color-mix(in srgb,var(--card) 90%, #fff 10%);color:var(--muted);border-radius:999px;padding:7px 11px;font-size:12px;font-weight:720;cursor:pointer;box-shadow:0 2px 8px rgba(15,23,42,.04)}.external-link-btn:hover{color:var(--text);border-color:color-mix(in srgb,var(--brand) 34%, var(--line));background:color-mix(in srgb,var(--brand-soft) 8%, var(--card))}.lead-card-section{border-top:1px solid var(--line);padding-top:18px;display:grid;gap:13px}.lead-card-section:first-of-type{border-top:0;padding-top:0}.lead-card-section-title{font-size:12px;font-weight:800;text-transform:uppercase;letter-spacing:.07em;color:var(--muted)}.lead-card-grid,.lead-card-grid.three{display:grid;grid-template-columns:1fr;gap:10px}.lead-card-grid.two{grid-template-columns:1fr 1fr}.lead-card-actions{display:flex;justify-content:flex-end;gap:10px;align-items:center;flex-wrap:wrap}.lead-card-note{display:grid;gap:8px}.lead-card-footer{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}.lead-card-empty{display:grid;place-items:center;min-height:240px;text-align:center}.lead-card-empty .hint{max-width:320px;line-height:1.45}@media(max-width:1400px){.lead-card-grid,.lead-card-grid.three{grid-template-columns:1fr}.lead-card-actions{justify-content:flex-start}}@media(max-width:1200px){.lead-split{grid-template-columns:1fr}.workbench{position:static}}.form-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.telefoni-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.telefoni-list{display:grid;gap:8px;margin-top:8px;max-height:300px;overflow:auto}.telefoni-item{display:flex;justify-content:space-between;gap:10px;align-items:center;border:1px solid var(--line);border-radius:12px;padding:9px 10px;background:color-mix(in srgb,var(--card) 94%, #fff 6%)}.telefoni-item strong{font-size:13px}.telefoni-item .muted{font-size:12px}.presence-dot{width:8px;height:8px;border-radius:999px;background:#94a3b8;display:inline-block;margin-right:6px}.presence-dot.available{background:#22c55e}.presence-dot.busy,.presence-dot.unavailable{background:#ef4444}.presence-dot.unknown{background:#f59e0b}.performance-hero{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(280px,.65fr);gap:14px;align-items:stretch}.performance-hero .direction-card{min-height:126px;display:flex;align-items:center}.performance-title{font-size:24px;font-weight:860;letter-spacing:-.025em;margin-bottom:6px}.performance-actions{display:grid;gap:8px;align-content:center}.section-card{padding:0;overflow:hidden}.section-head{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:14px 16px;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--card) 90%, #fff 10%)}.section-title{font-weight:820;font-size:15px}.section-sub{font-size:12px;color:var(--muted);margin-top:3px}.section-body{padding:14px 16px}.kpi-card-accent{position:relative;overflow:hidden}.kpi-card-accent::after{content:"";position:absolute;inset:auto -30px -42px auto;width:118px;height:118px;border-radius:999px;background:color-mix(in srgb,var(--brand-soft) 20%, transparent);pointer-events:none}.kpi-value.good{color:#166534}.kpi-value.warn{color:#991b1b}.wallboard-select{min-width:230px;max-width:320px}.feedback-comment{max-width:520px;white-space:normal;line-height:1.35}.feedback-stream{display:grid;gap:10px;margin-top:14px}.feedback-card{border:1px solid var(--line);border-radius:14px;background:color-mix(in srgb,var(--card) 94%, #fff 6%);padding:12px 14px;display:grid;gap:8px}.feedback-card.negative{border-color:rgba(185,28,28,.22);background:rgba(239,68,68,.035)}.feedback-top{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.feedback-person{font-weight:790}.feedback-meta{display:flex;gap:6px;flex-wrap:wrap}.feedback-text{font-size:14px;line-height:1.45;color:var(--text);max-width:980px}.feedback-empty{color:var(--muted);font-style:italic}
    
    .lead-list-wrap{border:1px solid color-mix(in srgb,var(--line) 72%, transparent);border-radius:14px;background:color-mix(in srgb,var(--card) 97%, #fff 3%);box-shadow:none;overflow:auto}.lead-list-wrap .tbl{border-collapse:collapse}.lead-list-wrap .tbl th{background:transparent;border-bottom:1px solid var(--line);padding:10px 12px;color:#667085}.lead-list-wrap .tbl td{border-bottom:1px solid color-mix(in srgb,var(--line) 56%, transparent);background:transparent;padding:9px 12px}.lead-list-wrap .tbl tbody tr:hover td{background:color-mix(in srgb,var(--brand-soft) 4%, transparent)}.lead-id-btn{font-weight:800;border-radius:10px!important;background:transparent!important;box-shadow:none!important;padding:5px 8px!important}.lead-id-btn:hover{background:color-mix(in srgb,var(--brand-soft) 8%, var(--card))!important}.customer-reply-badge{display:inline-flex;align-items:center;margin-left:6px;border-radius:999px;padding:2px 6px;font-size:10px;font-weight:800;background:#111827;color:#fff;vertical-align:middle}.queue-status{border-color:color-mix(in srgb,var(--line) 78%, transparent)!important;background:transparent!important;color:#344054!important;padding:4px 8px!important}.queue-status.ny::before{content:'';display:inline-block;width:6px;height:6px;border-radius:999px;background:#3b82f6;margin-right:6px}.urgency-badge{padding:4px 8px!important}.urgency-badge.ekstrem,.urgency-badge.critical{background:rgba(245,158,11,.08)!important;border-color:rgba(245,158,11,.22)!important;color:#92400e!important}.urgency-badge.hoj,.urgency-badge.urgent,.urgency-badge.attention{background:rgba(245,158,11,.08)!important;border-color:rgba(245,158,11,.20)!important;color:#92400e!important}.urgency-badge.customer_reply,.customer-reply-badge,.livechat-badge,.urgency-badge.livechat{background:#111827!important;border-color:#111827!important;color:#fff!important}.live-pulse{animation:livePulse 1.4s ease-out 1}@keyframes livePulse{0%{box-shadow:0 0 0 0 rgba(17,24,39,.28)}100%{box-shadow:0 0 0 10px rgba(17,24,39,0)}}.th-sort.active{color:var(--text)!important;text-decoration:none!important;background:color-mix(in srgb,var(--brand-soft) 8%, transparent);border-radius:999px;padding:2px 7px}.lead-row-selected td{background:color-mix(in srgb,var(--brand-soft) 7%, transparent)!important}.lead-row-selected td:first-child{box-shadow:inset 3px 0 0 var(--brand-soft)}
@media(max-width:1200px){.telefoni-grid,.performance-hero{grid-template-columns:1fr}}.field select,.field textarea{padding:11px 12px;border:1px solid var(--line);border-radius:12px;background:var(--card);color:var(--text);font-size:14px;font-family:inherit}.field textarea{min-height:150px;resize:vertical;line-height:1.45;background:color-mix(in srgb,var(--card) 96%, #f8fafc 4%)}.lead-card-note textarea{width:100%;box-sizing:border-box;border:1px solid var(--line);border-radius:14px;padding:13px 14px;background:color-mix(in srgb,var(--card) 94%, #f8fafc 6%);color:var(--text);font:inherit;line-height:1.5;min-height:128px;resize:vertical;outline:none}.lead-card-note textarea:focus{border-color:color-mix(in srgb,var(--brand) 45%, var(--line));box-shadow:0 0 0 4px color-mix(in srgb,var(--brand-soft) 18%, transparent)}.pill{display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:999px;padding:4px 8px;font-size:12px;color:var(--muted);background:color-mix(in srgb,var(--card) 92%, #fff 8%)}.queue-status{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:999px;padding:5px 9px;font-size:12px;font-weight:680;background:color-mix(in srgb,var(--card) 92%, #fff 8%);white-space:nowrap}.queue-status::before{content:'';width:7px;height:7px;border-radius:999px;background:#94a3b8}.call-badge{display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:999px;padding:5px 9px;font-size:12px;font-weight:760;white-space:nowrap;background:color-mix(in srgb,var(--card) 92%, #fff 8%);color:var(--muted)}.call-badge.answered{color:#166534;background:rgba(34,197,94,.09);border-color:rgba(22,101,52,.18)}.call-badge.missed{color:#991b1b;background:rgba(239,68,68,.09);border-color:rgba(185,28,28,.2)}.call-badge.outgoing{color:#1d4ed8;background:rgba(59,130,246,.09);border-color:rgba(29,78,216,.18)}.call-badge.incoming{color:#1d4ed8;background:rgba(139,92,246,.09);border-color:rgba(109,40,217,.18)}.queue-status.due{color:#991b1b;border-color:rgba(185,28,28,.22);background:rgba(239,68,68,.08)}.queue-status.due::before{background:#ef4444}.queue-status.ny::before{background:#2563eb}.queue-status.callback::before{background:#f59e0b}.queue-status.afventer_kunde::before{background:#f59e0b}.queue-status.i_dialog::before{background:#06b6d4}.queue-status.klar_til_sag::before{background:#22c55e}.queue-status.parkeret::before{background:#64748b}.urgency-badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:760;border:1px solid var(--line);white-space:nowrap}.urgency-badge.ekstrem{color:#991b1b;background:rgba(239,68,68,.1);border-color:rgba(185,28,28,.24)}.urgency-badge.hoj{color:#9a3412;background:rgba(249,115,22,.11);border-color:rgba(194,65,12,.22)}.urgency-badge.mellem{color:#854d0e;background:rgba(245,158,11,.1);border-color:rgba(180,83,9,.2)}.urgency-badge.lav,.urgency-badge.normal{color:#166534;background:rgba(34,197,94,.08);border-color:rgba(22,101,52,.18)}.urgency-badge.low{color:#475569;background:rgba(100,116,139,.08);border-color:rgba(71,85,105,.18)}

    .workbench{gap:14px}.lead-card-header{gap:10px;padding:2px 42px 14px 0;border-bottom:1px solid var(--line);margin-bottom:2px}.card-side-toggle{max-width:420px;margin-top:2px;background:color-mix(in srgb,var(--card) 96%, #fff 4%)}.card-side{gap:12px}.lead-card-section{border:1px solid color-mix(in srgb,var(--line) 78%, transparent);border-radius:16px;padding:14px 16px;background:color-mix(in srgb,var(--card) 92%, #fff 8%);gap:11px}.lead-card-section:first-of-type{border-top:1px solid color-mix(in srgb,var(--line) 78%, transparent);padding-top:14px}.lead-card-section-title{margin-bottom:2px}.lead-card-grid.compact{grid-template-columns:minmax(0,1.35fr) minmax(0,.65fr)}.lead-card-footer{justify-content:flex-end}.lead-card-footer .pill{margin-right:auto}.lead-card-footer .icon-btn[type=submit]{background:color-mix(in srgb,var(--text) 6%, var(--card));color:var(--text);border-color:var(--line);box-shadow:none;padding:7px 11px}.lead-card-footer .icon-btn[type=submit]:hover{background:color-mix(in srgb,var(--brand-soft) 10%, var(--card));border-color:color-mix(in srgb,var(--brand-soft) 30%, var(--line))}.phone-call-btn{background:linear-gradient(135deg,#0f766e,#115e59)!important;color:#ecfeff!important;border-color:rgba(20,184,166,.25)!important;box-shadow:0 8px 18px rgba(15,118,110,.18)!important}.phone-call-btn::before{content:'☎';font-size:13px;margin-right:6px}.inline-section-head{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}.section-collapse-btn{margin-left:auto;width:28px;height:28px;border:0;border-radius:999px;background:color-mix(in srgb,var(--text) 5%, transparent);color:var(--muted);cursor:pointer;font-size:18px;line-height:1;display:grid;place-items:center}.section-collapse-btn:hover{background:color-mix(in srgb,var(--brand-soft) 12%, transparent);color:var(--text)}.section-toggle-row{display:flex;align-items:center;gap:10px}.lead-card-section.collapsed{gap:0}.lead-card-section.collapsed>:not(.section-toggle-row):not(input[type=hidden]){display:none!important}.lead-card-section.collapsed .section-collapse-btn{transform:rotate(180deg)}.inline-input-action{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;align-items:center}.inline-input-action .phone-call-btn{height:42px;white-space:nowrap;padding:8px 12px!important}.lead-link-chipbar{display:flex;gap:7px;align-items:center;justify-content:flex-end;flex-wrap:wrap;min-height:28px}.lead-link-chipbar .pill,.lead-link-chipbar .external-link-btn{font-size:12px;padding:5px 9px}.lead-link-chipbar .pill.good{color:#166534;background:rgba(34,197,94,.08);border-color:rgba(22,101,52,.18)}.lead-link-chipbar .pill.warn{color:#9a3412;background:rgba(249,115,22,.09);border-color:rgba(194,65,12,.18)}.lead-link-chipbar .pill.neutral{color:var(--muted)}.subtle-action{font-size:12px;padding:6px 10px;background:transparent;box-shadow:none;color:var(--muted)}.subtle-action:hover{color:var(--text);background:color-mix(in srgb,var(--brand-soft) 8%, var(--card))}.followup-block{display:grid;gap:6px}.followup-block.optional{opacity:.58}.followup-block.optional input{background:color-mix(in srgb,var(--card) 86%, #fff 14%)}.status-message-box{display:grid;gap:8px;border:1px solid color-mix(in srgb,var(--line) 72%, transparent);border-radius:14px;padding:10px;background:color-mix(in srgb,var(--card) 95%, #fff 5%)}.status-message-box.optional{display:none}.status-message-toggle{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:700;color:var(--muted)}.status-message-box textarea{width:100%;box-sizing:border-box;border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--card);color:var(--text);font:inherit;line-height:1.42;min-height:72px;resize:vertical}.overview-action-card{text-align:left;cursor:pointer;color:inherit;font:inherit}.overview-action-card:hover{border-color:color-mix(in srgb,var(--brand-soft) 42%, var(--line));transform:translateY(-1px);box-shadow:0 14px 30px rgba(15,23,42,.09)}.note-log{display:grid;gap:9px;max-height:180px;overflow:auto;margin:0;padding:10px;border:1px solid var(--line);border-radius:13px;background:color-mix(in srgb,var(--card) 94%, #fff 6%)}.note-entry{border:1px solid color-mix(in srgb,var(--line) 80%, transparent);border-radius:12px;padding:9px 10px;background:color-mix(in srgb,var(--card) 90%, #fff 10%)}.note-entry.customer-reply{border-color:rgba(17,24,39,.18);background:color-mix(in srgb,var(--text) 4%, var(--card));box-shadow:inset 3px 0 0 var(--text)}.note-entry-meta{font-size:11px;color:var(--muted);font-weight:760;margin-bottom:5px}.note-entry-text{font-size:13px;line-height:1.42;color:var(--text);white-space:pre-wrap}.customer-dialog-section{background:color-mix(in srgb,var(--card) 96%, #fff 4%)}.customer-dialog-log{display:flex;flex-direction:column;gap:9px;min-height:360px;max-height:520px;overflow:auto;margin:0;padding:18px 14px;border:1px solid color-mix(in srgb,var(--line) 70%, transparent);border-radius:20px;background:linear-gradient(180deg,#fff 0%,#fbfcff 100%)}.customer-dialog-composer{display:grid;gap:8px;border:1px solid color-mix(in srgb,var(--line) 72%, transparent);border-radius:20px;padding:8px;background:#fff}.customer-dialog-composer textarea{width:100%;box-sizing:border-box;border:0;border-radius:14px;padding:10px 12px;background:transparent;color:var(--text);font:inherit;line-height:1.42;min-height:44px;max-height:120px;resize:vertical;outline:none}.customer-dialog-composer:focus-within{border-color:color-mix(in srgb,var(--brand) 38%, var(--line));box-shadow:0 0 0 4px color-mix(in srgb,var(--brand-soft) 13%, transparent)}.customer-dialog-composer .lead-card-footer{padding-top:0}.customer-dialog-composer .pill{border:0;background:transparent;padding-left:4px}.customer-dialog-composer .save-btn{border-radius:999px;background:#111827;color:#fff;border-color:#111827}.dialog-row{display:flex}.dialog-row.customer{justify-content:flex-end}.dialog-bubble{max-width:78%;border-radius:20px;padding:10px 13px;background:#f4f6f8;border:0;color:#111827}.dialog-row.customer .dialog-bubble{background:#111827;color:#fff}.dialog-row.agent .dialog-bubble{border-bottom-left-radius:7px}.dialog-row.customer .dialog-bubble{border-bottom-right-radius:7px}.dialog-meta{font-size:11px;color:#98a2b3;font-weight:560;margin-top:5px}.dialog-row.customer .dialog-meta{color:rgba(255,255,255,.56)}.dialog-title{display:none}.dialog-text{font-size:14px;line-height:1.38;white-space:pre-wrap}.dialog-row.customer .dialog-text{color:#fff}

    .save-btn{min-width:68px;text-align:center}.settings-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;background:var(--card);border-color:var(--line)}.settings-hero h2{margin:4px 0 6px;font-size:28px;letter-spacing:-.035em}.settings-hero p{margin:0;color:var(--muted);max-width:720px}.settings-tabs{display:flex;gap:8px;flex-wrap:wrap;margin:14px 0}.settings-tab{border:1px solid var(--line);background:color-mix(in srgb,var(--card) 94%, #fff 6%);color:var(--muted);border-radius:999px;padding:9px 13px;font:inherit;font-weight:680;cursor:pointer}.settings-tab.active{background:color-mix(in srgb,var(--text) 7%, var(--card));border-color:color-mix(in srgb,var(--line) 92%, transparent);color:var(--text)}.settings-panel{display:none}.settings-panel.active{display:block}.config-list{display:grid;gap:12px;margin-top:14px}.config-row{border:1px solid color-mix(in srgb,var(--line) 76%, transparent);border-radius:18px;padding:14px;background:color-mix(in srgb,var(--card) 96%, #fff 4%);display:grid;gap:12px}.config-row-head{display:grid;grid-template-columns:minmax(0,1fr) 92px auto;gap:10px;align-items:end}.config-row-title{display:grid;grid-template-columns:120px minmax(0,1fr);gap:8px}.config-row-title label,.config-template label{display:grid;gap:5px;font-size:11px;font-weight:760;text-transform:uppercase;letter-spacing:.06em;color:var(--muted)}.config-row-rules{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.config-check{display:inline-flex!important;align-items:center!important;gap:7px!important;border:1px solid var(--line);border-radius:999px;padding:7px 10px;background:color-mix(in srgb,var(--card) 92%, #fff 8%);font-size:12px!important;font-weight:680!important;color:var(--muted)!important;text-transform:none!important;letter-spacing:0!important}.config-template{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:end}.config-template label{grid-column:1/2}.config-row input[type=text],.config-row input[type=number],.config-row textarea{width:100%;box-sizing:border-box;border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--card);color:var(--text);font:inherit}.config-row input[readonly]{color:var(--muted);background:color-mix(in srgb,var(--card) 90%, #f8fafc 10%)}.config-row textarea{min-height:82px;line-height:1.45;resize:vertical}.config-row .save-btn{min-width:92px;border-radius:999px}.guardrail-card{border:1px solid color-mix(in srgb,var(--line) 76%, transparent);border-radius:18px;padding:14px;background:color-mix(in srgb,var(--card) 96%, #fff 4%);display:grid;gap:10px}.guardrail-read{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.guardrail-title{font-weight:760;color:var(--text)}.guardrail-key{font-size:11px;color:var(--muted);margin-top:3px}.guardrail-body{font-size:13px;line-height:1.45;color:var(--text);background:color-mix(in srgb,var(--card) 92%, #fff 8%);border:1px solid color-mix(in srgb,var(--line) 68%, transparent);border-radius:14px;padding:11px 12px}.guardrail-edit{display:grid;gap:12px;border-top:1px solid var(--line);padding-top:12px}.guardrail-edit[hidden]{display:none!important}.integration-status{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:14px}.integration-pill{border:1px solid var(--line);border-radius:14px;padding:11px 12px;background:color-mix(in srgb,var(--card) 94%, #fff 6%)}.integration-pill strong{display:block;font-size:18px}.template-history{grid-column:1/-1;border:1px solid color-mix(in srgb,var(--line) 68%, transparent);border-radius:14px;padding:10px;background:color-mix(in srgb,var(--card) 93%, #fff 7%)}.template-history summary{cursor:pointer;font-size:12px;font-weight:760;color:var(--muted)}.template-history-item{border-top:1px solid var(--line);padding-top:8px;margin-top:8px;font-size:12px;color:var(--muted)}@media(max-width:900px){.integration-status{grid-template-columns:1fr 1fr}}@media(max-width:1000px){.config-row-head,.config-template{grid-template-columns:1fr}.config-row-title{grid-template-columns:1fr}.config-row .save-btn{width:100%}}
    /* Visual normalization pass */
    .card-title{font-weight:720}.lead-card-section-title,.kpi-label{font-weight:680;letter-spacing:.055em}.icon-btn{font-weight:640}.lead-card-title{font-weight:760}.kpi-value{font-weight:740}.tbl{font-weight:500}.tbl th{font-weight:680}.users-table-wrap,.settings-table-wrap{margin-top:4px}.users-table td,.settings-table td{vertical-align:middle}.user-access-chips{display:flex;gap:6px;flex-wrap:wrap}.settings-message-preview{max-width:760px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--muted)}.user-edit-row td{background:color-mix(in srgb,var(--card) 94%, #fff 6%)!important}.user-editor{margin:2px 0 4px;box-shadow:none}.user-create-card{margin-bottom:14px}.user-create-card[hidden]{display:none!important}.card-side-toggle{background:color-mix(in srgb,var(--card) 94%, #fff 6%);box-shadow:none}.card-side-btn{font-weight:680;color:var(--muted)}.card-side-btn.active{background:color-mix(in srgb,var(--text) 6%, var(--card));color:var(--text);box-shadow:inset 0 0 0 1px color-mix(in srgb,var(--line) 80%, transparent);transform:none}.lead-card-footer .icon-btn[type=submit],.icon-btn:not(.primary):not(.phone-call-btn){font-weight:620}.lead-card-footer .icon-btn[type=submit]{background:color-mix(in srgb,var(--brand-soft) 7%, var(--card));border-color:color-mix(in srgb,var(--brand-soft) 18%, var(--line));color:var(--text)}.section-collapse-btn{font-size:15px;background:transparent}.meta-chip,.queue-status,.urgency-badge,.call-badge{font-weight:620}.lead-id-btn{font-weight:700!important}.phone-call-btn{background:color-mix(in srgb,#0f766e 86%, #fff 14%)!important;box-shadow:none!important}.kpi-value.warn{color:#b45309}.kpi-value.good{color:#15803d}.urgency-badge.ekstrem,.urgency-badge.critical{background:rgba(245,158,11,.07)!important;border-color:rgba(245,158,11,.18)!important;color:#9a5b04!important}.urgency-badge.hoj,.urgency-badge.urgent,.urgency-badge.attention{background:rgba(245,158,11,.075)!important;border-color:rgba(245,158,11,.18)!important;color:#92400e!important}.status-pill,.pill{font-weight:620}.overview-action-card:hover{box-shadow:0 8px 18px rgba(15,23,42,.055);transform:none}.lead-list-wrap .tbl tbody tr:hover td{background:color-mix(in srgb,var(--brand-soft) 3.5%, transparent)}

    /* Dashboard alignment pass */
    :root{--brand-soft:#64748b}.sidebar{padding:22px 14px;background:#1f2937}.logo{margin:8px 12px 28px}.logo img{width:62px;height:62px}.logo-text .brand{font-size:17px}.nav{gap:18px}.nav-group-label{margin:0 4px 8px;padding-left:0;color:rgba(255,255,255,.42);font-size:11px;font-weight:800}.sub-nav{gap:8px}.nav-btn{margin:0 0;padding:10px 12px;border-radius:11px;font-weight:700;color:#fff;background:transparent}.nav-btn:hover{background:rgba(255,255,255,.07);border-color:rgba(255,255,255,.10)}.nav-btn.active{background:rgba(255,255,255,.13);border-color:rgba(255,255,255,.18);color:#fff}.sidebar-settings{margin:auto 2px 4px}.settings-fab{background:rgba(255,255,255,.05)}.sidebar-env-stamp{margin:0 0 0;background:rgba(255,255,255,.06);border-color:rgba(255,255,255,.12)}.main{background:#f3f6fa}.card{box-shadow:0 1px 2px rgba(15,23,42,.045);border-color:#e2e8f0;background:rgba(255,255,255,.78)}.direction-card{border-color:#e2e8f0;background:rgba(255,255,255,.76)}.icon-btn.primary{background:#111827;box-shadow:0 8px 18px rgba(15,23,42,.16)}.status-pill{box-shadow:0 1px 2px rgba(15,23,42,.035)}.card-side-btn.active{background:rgba(15,23,42,.055);color:#111827}.lead-row-selected td:first-child{box-shadow:inset 3px 0 0 rgba(15,23,42,.62)}.lead-row-selected td{background:rgba(15,23,42,.035)!important}.th-sort.active{background:rgba(15,23,42,.055)}

    /* Dashboard nav label alignment */
    .nav-group-label{padding-left:12px!important;margin:0 0 8px!important}.sub-nav{padding:0 0}.nav-btn{padding-left:12px!important}.sidebar-settings{padding:0 0}.sidebar-env-stamp{margin-left:0;margin-right:0}

    /* Quiet workbench structure pass */
    .workbench{background:rgba(255,255,255,.70);box-shadow:0 1px 2px rgba(15,23,42,.035);border-color:#e5eaf2}.lead-card-header{border-bottom-color:#e5eaf2}.lead-card-subtitle{font-size:13px;margin-top:5px;line-height:1.35}.lead-card-meta:empty{display:none}.card-side-toggle{display:inline-flex;grid-template-columns:none;gap:4px;align-items:center;width:auto;max-width:none;padding:0;border:0;background:transparent;box-shadow:none}.card-side-btn{border-radius:999px;padding:6px 10px;font-size:12px;font-weight:680}.card-side-btn.active{background:#111827;color:#fff;box-shadow:none}.lead-card-section{border:0;border-top:1px solid #e5eaf2;border-radius:0;background:transparent;padding:16px 0 0;box-shadow:none}.lead-card-section:first-of-type{border-top:0;padding-top:0}.section-collapse-btn{background:rgba(15,23,42,.035);width:26px;height:26px}.meta-chip,.pill,.queue-status,.call-badge,.urgency-badge{background:rgba(255,255,255,.62);border-color:#e5eaf2}.lead-link-chipbar{justify-content:flex-end}.lead-link-chipbar .pill.good{background:rgba(34,197,94,.06);border-color:rgba(22,101,52,.14)}.lead-link-chipbar .pill.warn{background:rgba(249,115,22,.07);border-color:rgba(194,65,12,.14)}.save-meta{font-size:12px;color:var(--muted)}

    /* Sidebar group label weight fix */
    .nav-group-label{font-weight:600!important;letter-spacing:.11em;color:rgba(255,255,255,.38)!important}

    /* Dashboard-like nav item indent */
    .nav-btn{padding-left:20px!important}.nav-group-label{padding-left:4px!important}

    #overviewPriorityList,#overviewBoardingList{max-height:none!important;overflow:visible!important}#overviewPriorityList .telefoni-item{padding:8px 10px}#overviewPriorityList .telefoni-item strong,#overviewBoardingList .telefoni-item strong{font-size:12px}#overviewPriorityList .muted,#overviewBoardingList .muted{font-size:11px}
    .login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px}.login-card{width:min(420px,100%);background:var(--card);border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);padding:22px}.login-card img{width:70px}.field{display:grid;gap:6px;margin-top:12px}.field label{font-size:12px;color:var(--muted);font-weight:700}.field input{padding:11px 12px;border:1px solid var(--line);border-radius:12px;background:var(--card);color:var(--text);font-size:14px}.login-error{color:#ef4444;font-size:13px;margin-top:10px;min-height:18px}
    @media(max-width:980px){body{overflow:auto}.app{grid-template-columns:1fr;height:auto}.sidebar{height:auto}.grid,.form-grid{grid-template-columns:1fr}.main{height:auto}.topbar{align-items:flex-start}.actions{justify-content:flex-start}}
  

/* --- communication-log-split --- */
.communication-log{min-height:220px;max-height:360px;background:color-mix(in srgb,var(--card) 96%, #fff 4%);border-radius:16px;padding:10px}.communication-log .dialog-row{justify-content:stretch!important}.communication-log .dialog-bubble{max-width:none;width:100%;border:1px solid color-mix(in srgb,var(--line) 76%, transparent);border-radius:14px!important;background:color-mix(in srgb,var(--card) 92%, #fff 8%)!important;color:var(--text)!important;padding:10px 12px}.communication-log .dialog-row.customer .dialog-bubble{box-shadow:inset 3px 0 0 #111827}.communication-log .dialog-title{display:block;font-size:12px;font-weight:780;color:var(--text);margin-bottom:4px}.communication-log .dialog-meta,.communication-log .dialog-row.customer .dialog-meta{color:var(--muted)!important}

/* --- chat-module-polish --- */
.chat-workbench{min-height:660px;display:flex;flex-direction:column}.chat-message-log{flex:1;min-height:420px;max-height:620px;overflow:auto;border:1px solid color-mix(in srgb,var(--line) 70%, transparent);border-radius:22px;background:linear-gradient(180deg,#fff 0%,#fbfcff 100%);padding:18px 14px;display:flex;flex-direction:column;gap:10px}.chat-row{display:flex}.chat-row.customer{justify-content:flex-start}.chat-row.agent{justify-content:flex-end}.chat-row.system{justify-content:center}.chat-system-note{max-width:78%;text-align:center;color:#667085;background:#f8fafc;border:1px solid #e5eaf2;border-radius:999px;padding:7px 11px;font-size:12px}.chat-system-note span{display:block;color:#98a2b3;font-size:10px;margin-top:2px}.chat-bubble{max-width:78%;border-radius:20px;padding:10px 13px;background:#f4f6f8;color:#111827}.chat-row.agent .chat-bubble{background:#111827;color:#fff;border-bottom-right-radius:7px}.chat-row.customer .chat-bubble{border-bottom-left-radius:7px}.chat-bubble-text{font-size:14px;line-height:1.38;white-space:pre-wrap}.chat-bubble-meta{margin-top:5px;font-size:11px;color:#98a2b3}.chat-row.agent .chat-bubble-meta{color:rgba(255,255,255,.58)}.chat-composer{display:grid;grid-template-columns:minmax(0,1fr) 42px;gap:8px;align-items:end;margin-top:12px;border:1px solid #e5eaf2;border-radius:24px;background:#fff;padding:7px}.chat-composer textarea{border:0;outline:0;background:transparent;padding:10px 8px 8px 10px;font:inherit;min-height:40px;max-height:120px;resize:vertical}.chat-composer .send{width:40px;height:40px;border:0;border-radius:999px;background:#111827;color:#fff;font-weight:900;font-size:18px}.chat-composer .pill{grid-column:1/-1;border:0;background:transparent;padding:0 4px 2px;color:var(--muted)}

/* --- event-log-polish --- */
.event-log-wrap{max-height:260px;overflow:auto}.event-log-table td{vertical-align:top}.event-log-table td:nth-child(1){white-space:nowrap;font-weight:760;color:var(--text);width:128px}.event-log-table td:nth-child(2){width:138px}.event-log-table td:nth-child(4){white-space:nowrap;color:var(--muted);width:128px}.event-log-body{margin-top:3px;color:var(--text);font-size:12px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.event-log-row.customer td:first-child{box-shadow:inset 3px 0 0 #111827}.compact-chat-log{min-height:180px;max-height:320px;border-radius:16px;padding:12px}.compact-chat-log .chat-bubble{max-width:82%}.compact-chat-log .chat-bubble-text{font-size:13px}

/* --- hide-lead-section-subtexts --- */
.hidden-meta{display:none!important}

/* --- chat-cockpit-polish --- */
.chat-hero{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px 20px;border-color:color-mix(in srgb,var(--brand-soft) 30%, var(--line));background:linear-gradient(135deg,color-mix(in srgb,var(--brand-soft) 8%, var(--card)),var(--card))}.chat-hero h2{margin:4px 0 5px;font-size:28px;letter-spacing:-.035em}.chat-hero p{margin:0;color:var(--muted)}.chat-filter-bar{display:flex;gap:8px;flex-wrap:wrap}.chat-filter-chip{border:1px solid var(--line);background:color-mix(in srgb,var(--card) 94%,#fff 6%);border-radius:999px;padding:9px 13px;font:inherit;font-weight:760;color:var(--muted);cursor:pointer;display:inline-flex;gap:8px;align-items:center}.chat-filter-chip span{min-width:22px;height:22px;border-radius:999px;background:color-mix(in srgb,var(--text) 5%,transparent);display:inline-grid;place-items:center;font-size:12px;color:var(--text)}.chat-filter-chip.active{background:var(--text);color:var(--card);border-color:var(--text);box-shadow:0 8px 18px rgba(15,23,42,.12)}.chat-filter-chip.active span{background:rgba(255,255,255,.18);color:var(--card)}.chat-layout{gap:16px}.chat-list-card{border:1px solid var(--line);border-radius:14px;background:var(--card);box-shadow:var(--shadow);overflow:hidden}.chat-list-head{display:flex;justify-content:space-between;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line);background:color-mix(in srgb,var(--card) 92%,#fff 8%)}.chat-table td{vertical-align:middle}.chat-table .muted{font-size:12px}.chat-workbench{border-color:color-mix(in srgb,var(--line) 90%, transparent)}

/* --- dark-mode-polish --- */
body.dark{--bg:linear-gradient(180deg,#0b1020 0%,#111827 100%);--card:#151c2b;--line:rgba(148,163,184,.18);--text:#f8fafc;--muted:#a7b3c7;--shadow:0 14px 34px rgba(0,0,0,.32)}
body.dark .main{background:linear-gradient(180deg,#0f172a 0%,#111827 100%);color:var(--text)}
body.dark .card,body.dark .queue-list-card,body.dark .chat-list-card,body.dark .workbench{background:#151c2b;border-color:rgba(148,163,184,.18);box-shadow:0 12px 28px rgba(0,0,0,.24)}
body.dark .direction-card,body.dark .queue-toolbar,body.dark .settings-hero,body.dark .chat-hero{background:#1b2434!important;border-color:rgba(249,115,22,.22)!important;color:var(--text)}
body.dark .lead-card-section,body.dark .feedback-card,body.dark .telefoni-item,body.dark .guardrail-card,body.dark .config-row,body.dark .section-card{background:#151c2b;border-color:rgba(148,163,184,.18)}
body.dark .tbl-wrap{border-color:rgba(148,163,184,.18);background:#111827}
body.dark .tbl th{background:#101827;color:#94a3b8;border-color:rgba(148,163,184,.14)}
body.dark .tbl td{border-color:rgba(148,163,184,.10);color:#e5edf8;background:#151c2b}
body.dark .tbl tbody tr:nth-child(even) td{background:#182132}
body.dark .tbl tbody tr:hover td{background:#202b3f!important}
body.dark .lead-row-selected td{background:rgba(249,115,22,.12)!important}
body.dark .lead-row-selected td:first-child{box-shadow:inset 3px 0 0 rgba(249,115,22,.82)}
body.dark .kpi-value,body.dark .lead-card-title,body.dark .card-title,body.dark .section-title,body.dark strong{color:#f8fafc}
body.dark .kpi-meta,body.dark .kpi-label,body.dark .muted,body.dark .lead-card-subtitle,body.dark .section-sub{color:#a7b3c7!important}
body.dark input,body.dark select,body.dark textarea{background:#101827!important;border-color:rgba(148,163,184,.22)!important;color:#f8fafc!important}
body.dark input::placeholder,body.dark textarea::placeholder{color:#64748b!important}
body.dark .icon-btn,body.dark .external-link-btn,body.dark .settings-tab,body.dark .chat-filter-chip{background:#182132;border-color:rgba(148,163,184,.20);color:#dbe4f0}
body.dark .icon-btn.primary,body.dark .save-btn,body.dark .chat-filter-chip.active{background:#f97316!important;border-color:#f97316!important;color:#fff!important;box-shadow:0 10px 22px rgba(249,115,22,.18)}
body.dark .status-pill{background:#1f2937;color:#dbe4f0;border-color:rgba(148,163,184,.18)}
body.dark .status-pill.ok{background:rgba(34,197,94,.12);color:#86efac;border-color:rgba(34,197,94,.22)}
body.dark .meta-chip,body.dark .pill,body.dark .queue-status{background:#101827;border-color:rgba(148,163,184,.18);color:#cbd5e1}
body.dark .urgency-badge{background:rgba(249,115,22,.12);border-color:rgba(249,115,22,.30);color:#fdba74}
body.dark .customer-reply-badge{background:#f97316;color:#fff;border-color:#f97316}
body.dark .livechat-badge{background:#334155;border-color:#334155;color:#fff}
body.dark .chat-message-log,body.dark .compact-chat-log,body.dark .note-log,body.dark .customer-dialog-log{background:#101827;border-color:rgba(148,163,184,.18)}
body.dark .chat-bubble{background:#202b3f;color:#f8fafc}
body.dark .chat-row.agent .chat-bubble{background:#f97316;color:#fff}
body.dark .chat-system-note{background:#151c2b;border-color:rgba(148,163,184,.18);color:#a7b3c7}
body.dark .empty-state{background:#101827;border-color:rgba(148,163,184,.22);color:#a7b3c7}
body.dark .nav-btn.active{background:rgba(249,115,22,.16);border-color:rgba(249,115,22,.28)}
body.dark .staging-banner{background:rgba(249,115,22,.10)!important;border-color:rgba(249,115,22,.28)!important;color:#fed7aa!important}

/* --- chat-robustness-2026-05-11 --- */
.nav-alert-badge{float:right;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#f97316;color:#fff;font-size:11px;font-weight:820;display:inline-grid;place-items:center;margin-left:8px}.nav-alert-badge[hidden]{display:none!important}.nav-btn.chat-waiting{background:rgba(249,115,22,.18)!important;border-color:rgba(249,115,22,.36)!important}.chat-live-alert{display:inline-flex;margin-top:10px;border:1px solid rgba(249,115,22,.30);background:rgba(249,115,22,.10);color:#9a3412;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:780;animation:chatAlertPulse 1.5s ease-out infinite}.chat-live-alert[hidden]{display:none!important}@keyframes chatAlertPulse{0%{box-shadow:0 0 0 0 rgba(249,115,22,.26)}70%{box-shadow:0 0 0 8px rgba(249,115,22,0)}100%{box-shadow:0 0 0 0 rgba(249,115,22,0)}}.chat-filter-chip.has-waiting{border-color:rgba(249,115,22,.35);color:#9a3412;background:rgba(249,115,22,.09)}.chat-row-waiting td:first-child{box-shadow:inset 3px 0 0 #f97316}.chat-row-waiting td{background:rgba(249,115,22,.035)!important}.chat-empty-workbench{margin:auto;max-width:360px;text-align:center;color:var(--muted);line-height:1.45}.chat-empty-workbench strong{display:block;color:var(--text);font-size:16px;margin-bottom:6px}
.chat-preview{max-width:360px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text);font-size:13px}.chat-wait-age{font-size:13px;color:var(--muted);white-space:nowrap}.chat-wait-age.hot{color:#c2410c}.chat-row-waiting .chat-preview{font-weight:680}
.chat-filter-chip.has-attention{border-color:rgba(17,24,39,.32);background:rgba(17,24,39,.07);color:#111827}.chat-row-attention td:first-child{box-shadow:inset 3px 0 0 #111827}.chat-row-attention td{background:rgba(15,23,42,.035)!important}.chat-attention-badge{display:inline-flex;margin:0 6px 4px 0;border-radius:999px;background:#111827;color:#fff;padding:4px 7px;font-size:11px;font-weight:820}.chat-row-attention .chat-preview{font-weight:760;color:#111827}
.chat-hero-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.chat-hero-actions .icon-btn.notify-on{background:#111827;color:#fff;border-color:#111827}.chat-hero-actions .icon-btn{white-space:nowrap}
/* --- chat-workbench-actions-2026-05-11 --- */
.chat-workbench .lead-card-title-row{align-items:flex-start;gap:14px}.chat-workbench-actions{display:flex;align-items:center;gap:8px;justify-content:flex-end;flex-wrap:wrap}.chat-take-primary{background:#f97316!important;border-color:#f97316!important;color:#fff!important;box-shadow:0 8px 18px rgba(249,115,22,.18)!important;font-weight:820!important}.chat-take-primary:hover{background:#ea580c!important;border-color:#ea580c!important}.chat-workbench-actions #chatCloseBtn{background:#fff!important;color:#667085!important;border-color:#d8dee8!important}.chat-workbench-actions #chatStatusMeta{background:#fff;color:#667085}@media(max-width:900px){.chat-workbench .lead-card-title-row{flex-direction:column}.chat-workbench-actions{justify-content:flex-start}}
/* --- chat-table-columns-2026-05-11 --- */
.chat-table th:nth-child(1){width:120px}.chat-table th:nth-child(3){width:110px}.chat-table th:nth-child(4){width:120px}.chat-table th:nth-child(5){width:130px}.chat-table th:nth-child(7){width:90px}.chat-table .meta-chip{font-size:11px;padding:4px 8px}.chat-table td{white-space:nowrap}.chat-table td:nth-child(6){white-space:normal}.chat-table .chat-preview{max-width:520px}
/* --- dashboard-box-overview-2026-05-11 --- */
#panel-overblik{
  gap:14px;
}
#panel-overblik > .direction-card{
  padding:16px 18px!important;
  border-radius:14px!important;
  border-color:#c4b5fd!important;
  background:rgba(255,255,255,.76)!important;
  box-shadow:0 1px 2px rgba(15,23,42,.03)!important;
}
#panel-overblik > .direction-card .card-title{
  margin:0 0 8px!important;
  font-size:15px!important;
  font-weight:800!important;
}
#panel-overblik > .direction-card .muted{
  font-size:15px!important;
  line-height:1.35!important;
}
#panel-overblik > .grid{
  gap:12px!important;
}
#panel-overblik > .grid > .card,
#panel-overblik .section-body .grid > .card,
#panel-overblik > .card:not(.direction-card):not(.section-card) .grid > .card{
  min-height:116px;
  display:flex;
  flex-direction:column;
  justify-content:space-between;
  padding:11px 12px!important;
  border-radius:12px!important;
  border:1px solid color-mix(in srgb,var(--line) 84%, transparent)!important;
  background:rgba(255,255,255,.76)!important;
  box-shadow:none!important;
}
#panel-overblik > .grid > .card .kpi-label,
#panel-overblik .section-body .grid > .card .kpi-label,
#panel-overblik > .card:not(.direction-card):not(.section-card) .grid > .card .kpi-label{
  padding-bottom:7px;
  border-bottom:1px solid color-mix(in srgb,var(--line) 85%, transparent);
  font-size:12px;
  font-weight:720;
  letter-spacing:.012em;
  color:var(--muted);
}
#panel-overblik > .grid > .card .kpi-value,
#panel-overblik .section-body .grid > .card .kpi-value,
#panel-overblik > .card:not(.direction-card):not(.section-card) .grid > .card .kpi-value{
  margin-top:8px;
  font-size:30px;
  font-weight:740;
  line-height:1.05;
  letter-spacing:-.012em;
}
#panel-overblik > .grid > .card .kpi-meta,
#panel-overblik .section-body .grid > .card .kpi-meta,
#panel-overblik > .card:not(.direction-card):not(.section-card) .grid > .card .kpi-meta{
  margin-top:7px;
  font-size:11px;
  line-height:1.3;
  color:var(--muted);
}
#panel-overblik .section-card,
#panel-overblik > .card:not(.direction-card):not(.overview-action-card){
  border-radius:14px!important;
  border-color:color-mix(in srgb,var(--line) 86%, transparent)!important;
  background:rgba(255,255,255,.78)!important;
  box-shadow:0 1px 2px rgba(15,23,42,.03)!important;
}
#panel-overblik .section-head{
  padding:14px 16px!important;
  background:transparent!important;
  border-bottom:1px solid color-mix(in srgb,var(--line) 85%, transparent)!important;
}
#panel-overblik .section-title,
#panel-overblik > .card .card-title{
  font-size:15px!important;
  font-weight:800!important;
}
#panel-overblik .section-sub,
#panel-overblik > .card > .muted{
  font-size:12px!important;
  line-height:1.35!important;
}
#panel-overblik .telefoni-item{
  border-radius:12px!important;
  border-color:color-mix(in srgb,var(--line) 82%, transparent)!important;
  background:rgba(255,255,255,.58)!important;
  box-shadow:none!important;
}
#panel-overblik .overview-action-card:hover{
  border-color:color-mix(in srgb,var(--brand-soft) 34%, var(--line))!important;
  background:rgba(255,255,255,.88)!important;
  transform:none!important;
  box-shadow:0 1px 2px rgba(15,23,42,.045)!important;
}
body.dark #panel-overblik > .direction-card,
body.dark #panel-overblik > .grid > .card,
body.dark #panel-overblik .section-body .grid > .card,
body.dark #panel-overblik > .card:not(.direction-card):not(.section-card) .grid > .card,
body.dark #panel-overblik .section-card,
body.dark #panel-overblik > .card:not(.direction-card):not(.overview-action-card){
  background:#151c2b!important;
  border-color:rgba(148,163,184,.18)!important;
}
body.dark #panel-overblik .telefoni-item{
  background:#101827!important;
  border-color:rgba(148,163,184,.18)!important;
}

/* --- callcenter-ui-system-hardening-2026-05-11 --- */
.sidebar{background:linear-gradient(180deg,#121a27 0%,#1f2937 58%,#172033 100%)!important;border-right:1px solid rgba(148,163,184,.18)!important;padding:22px 16px!important;box-shadow:inset -1px 0 0 rgba(255,255,255,.04)}
.logo{margin:2px 8px 18px!important;padding:0!important;gap:10px!important;border-radius:10px;color:#fff;text-decoration:none}.logo img{width:82px!important;height:82px!important;object-fit:contain!important;object-position:center!important;filter:none!important;box-shadow:none!important;background:transparent!important;border-radius:10px!important}.logo-text .brand{font-size:18px!important;font-weight:800!important;letter-spacing:.01em!important;color:#fff}.logo-text .sub{font-size:11px!important;color:#cdd9ff!important;font-weight:700!important}
.nav{display:flex;flex-direction:column;gap:22px!important;flex:1}.nav-group-label{padding-left:10px!important;margin:0 0 8px!important;color:#93a4ba!important;font-size:10px!important;font-weight:760!important;letter-spacing:.12em!important;text-transform:uppercase}.sub-nav{display:grid!important;gap:6px!important}.nav-btn{position:relative;display:flex;align-items:center;gap:10px;width:100%;min-height:40px;padding:10px 12px!important;border:1px solid transparent!important;border-radius:13px!important;background:transparent!important;color:#dbe4f0!important;font-size:14px!important;font-weight:680!important;letter-spacing:-.01em;text-align:left;box-shadow:none!important;transition:background .16s ease,border-color .16s ease,color .16s ease,transform .16s ease}.nav-btn::before{content:'•';width:18px;height:18px;border-radius:8px;display:inline-grid;place-items:center;color:#94a3b8;background:rgba(255,255,255,.045);font-size:14px;line-height:1;flex:0 0 18px}.nav-btn[data-tab="overblik"]::before{content:'⌂'}.nav-btn[data-tab="leadkoe"]::before{content:'↗'}.nav-btn[data-tab="boarding"]::before{content:'▤';font-size:14px}.nav-btn[data-tab="telefoni"]::before{content:'☎'}.nav-btn[data-tab="chat"]::before{content:'💬';font-size:12px}.nav-btn[data-tab="performance"]::before{content:'▣'}.nav-btn:hover{background:rgba(255,255,255,.06)!important;border-color:rgba(255,255,255,.09)!important;color:#fff!important;transform:translateX(1px)}.nav-btn:hover::before{background:rgba(255,255,255,.09)!important;color:#fff!important}.nav-btn.active{background:rgba(255,255,255,.12)!important;border-color:rgba(255,255,255,.16)!important;color:#fff!important;box-shadow:none!important}.nav-btn.active::before{background:rgba(255,255,255,.10)!important;color:#f8fafc!important}.nav-btn.chat-waiting{background:rgba(249,115,22,.10)!important;border-color:rgba(253,186,116,.34)!important}.nav-alert-badge{margin-left:auto!important;min-width:22px;height:22px;border-radius:999px;background:#ffedd5!important;color:#9a3412!important;border:1px solid #fed7aa!important;font-size:11px;font-weight:820;display:inline-grid;place-items:center;padding:0 6px;box-shadow:none!important}.settings-fab{border-radius:13px!important;background:rgba(255,255,255,.06)!important;border-color:rgba(255,255,255,.12)!important;color:#e2e8f0!important}.settings-fab:hover{background:rgba(255,255,255,.1)!important;color:#fff!important}.sidebar-env-stamp{border-radius:14px!important;background:rgba(255,255,255,.055)!important;border-color:rgba(255,255,255,.11)!important;color:#dbe4f0!important}.sidebar-env-stamp strong{color:#93a4ba!important;font-weight:780!important}body.dark .nav-alert-badge{background:rgba(249,115,22,.18)!important;color:#fed7aa!important;border-color:rgba(249,115,22,.34)!important}
#panel-chat .chat-hero,#panel-leadkoe .queue-toolbar{border-radius:14px!important;border-color:color-mix(in srgb,var(--line) 86%, transparent)!important;background:rgba(255,255,255,.78)!important;box-shadow:0 1px 2px rgba(15,23,42,.03)!important}body.dark #panel-chat .chat-hero,body.dark #panel-leadkoe .queue-toolbar{background:#151c2b!important;border-color:rgba(148,163,184,.18)!important}
#panel-chat .chat-toolbar-card{display:grid!important;grid-template-columns:minmax(190px,auto) minmax(520px,1fr) auto!important;align-items:center!important;gap:18px!important;min-height:72px!important;padding:14px 16px!important}#panel-chat .chat-toolbar-status{min-width:190px!important;display:flex!important;align-items:center!important}#panel-chat .chat-live-alert{display:inline-flex;margin-top:0!important;align-items:center;min-height:34px!important;padding:7px 11px!important;border-radius:999px!important;background:rgba(255,255,255,.78)!important;border:1px solid color-mix(in srgb,var(--line) 86%, transparent)!important;color:#64748b!important;font-size:12px;font-weight:720!important;animation:none!important;box-shadow:none!important}#panel-chat .chat-live-alert.has-waiting{background:#fff7ed!important;border-color:#fed7aa!important;color:#9a3412!important}#panel-chat .chat-filter-split{width:100%!important;display:flex!important;align-items:center!important;justify-content:flex-end!important;gap:10px!important;margin-left:0!important}#panel-chat .chat-filter-secondary{display:flex!important;align-items:center!important;justify-content:flex-end!important;gap:8px!important;flex-wrap:wrap}.chat-filter-chip,#panel-chat .chat-filter-primary,#panel-chat .chat-filter-secondary .chat-filter-chip{min-height:36px!important;padding:7px 12px!important;border-radius:999px!important;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif!important;font-size:13px!important;font-weight:720!important;line-height:1!important;letter-spacing:-.005em!important;background:rgba(255,255,255,.78)!important;color:#334155!important;border:1px solid color-mix(in srgb,var(--line) 86%, transparent)!important;box-shadow:0 1px 2px rgba(15,23,42,.035)!important}.chat-filter-chip .chip-label,.chat-filter-chip>span:first-child:not(:only-child){font:inherit!important;min-width:0!important;height:auto!important;padding:0!important;background:transparent!important;color:inherit!important}.chat-filter-chip span:not(.chip-label){min-width:20px!important;height:20px!important;padding:0 6px!important;border-radius:999px!important;font-size:11px!important;font-weight:760!important;background:rgba(15,23,42,.055)!important;color:#334155!important;display:inline-grid;place-items:center}.chat-filter-chip.active,#panel-chat .chat-filter-primary.active,#panel-chat .chat-filter-secondary .chat-filter-chip.active{background:#fff7ed!important;border-color:#fed7aa!important;color:#9a3412!important;box-shadow:0 1px 2px rgba(15,23,42,.035)!important}.chat-filter-chip.active span:not(.chip-label){background:#ffedd5!important;color:#9a3412!important}#panel-chat .chat-hero-actions{display:flex!important;gap:8px!important;align-items:center!important;justify-content:flex-end!important;align-self:center!important;flex-wrap:nowrap!important}#panel-chat .chat-hero-actions .icon-btn{min-height:36px!important;border-radius:11px!important;font-size:13px!important;line-height:1!important;font-weight:680!important;box-shadow:0 1px 2px rgba(15,23,42,.04)!important}#panel-chat .chat-hero-actions #chatNotifyBtn,#panel-chat .chat-hero-actions .refresh-btn{width:36px!important;min-width:36px!important;height:36px!important;padding:0!important;display:inline-grid!important;place-items:center!important;border-radius:11px!important}#panel-chat .chat-hero-actions #chatNotifyBtn,#panel-chat .chat-hero-actions #chatNotifyBtn:not(.notify-on){font-size:15px!important;background:rgba(255,255,255,.78)!important;color:#334155!important;border-color:color-mix(in srgb,var(--line) 86%, transparent)!important}#panel-chat .chat-hero-actions #chatNotifyBtn.notify-on{background:#fff7ed!important;border-color:#fed7aa!important;color:#9a3412!important}#panel-chat .chat-hero-actions .refresh-btn{font-size:16px!important}body.dark #panel-chat .chat-live-alert,body.dark .chat-filter-chip,body.dark #panel-chat .chat-filter-primary,body.dark #panel-chat .chat-filter-secondary .chat-filter-chip,body.dark #panel-chat .chat-hero-actions #chatNotifyBtn,body.dark #panel-chat .chat-hero-actions #chatNotifyBtn:not(.notify-on){background:#101827!important;border-color:rgba(148,163,184,.20)!important;color:#cbd5e1!important}body.dark #panel-chat .chat-live-alert.has-waiting,body.dark .chat-filter-chip.active,body.dark #panel-chat .chat-filter-primary.active,body.dark #panel-chat .chat-filter-secondary .chat-filter-chip.active,body.dark #panel-chat .chat-hero-actions #chatNotifyBtn.notify-on{background:rgba(249,115,22,.14)!important;border-color:rgba(249,115,22,.34)!important;color:#fed7aa!important}body.dark .chat-filter-chip span:not(.chip-label){background:rgba(255,255,255,.075)!important;color:#e2e8f0!important}
#panel-leadkoe .queue-toolbar{display:grid!important;grid-template-columns:minmax(220px,auto) minmax(640px,1fr)!important;align-items:center!important;gap:18px!important;min-height:72px!important;padding:14px 16px!important}#panel-leadkoe .queue-toolbar .card-title{display:none!important}#panel-leadkoe .queue-toolbar>div:first-child{min-width:220px!important;display:flex!important;align-items:center!important}#panel-leadkoe .queue-toolbar .muted{display:inline-flex!important;align-items:center!important;min-height:34px!important;margin:0!important;padding:7px 11px!important;border-radius:999px!important;border:1px solid color-mix(in srgb,var(--line) 86%, transparent)!important;background:rgba(255,255,255,.78)!important;color:#64748b!important;font-size:12px!important;line-height:1.25!important;font-weight:720!important;white-space:nowrap!important}#panel-leadkoe .queue-controls{flex:unset!important;width:100%!important;display:flex!important;align-items:end!important;justify-content:flex-end!important;gap:8px!important;flex-wrap:wrap!important}#panel-leadkoe .queue-controls .field{flex:0 1 150px!important;min-width:130px!important}#panel-leadkoe .queue-controls .queue-search-field{margin-right:44px!important}#panel-leadkoe .queue-controls .field label{font-size:11px!important;font-weight:720!important;margin-bottom:3px!important}#panel-leadkoe .queue-controls select,#panel-leadkoe .queue-controls input{min-height:36px!important;border-radius:11px!important;font-size:13px!important}#panel-leadkoe .queue-controls .refresh-btn{width:36px!important;min-width:36px!important;height:36px!important;border-radius:11px!important;font-size:16px!important;flex:0 0 36px!important;transform:translateX(4px)}body.dark #panel-leadkoe .queue-toolbar .muted{background:#101827!important;border-color:rgba(148,163,184,.20)!important;color:#cbd5e1!important}
@media(max-width:1300px){#panel-chat .chat-toolbar-card,#panel-leadkoe .queue-toolbar{grid-template-columns:1fr!important;min-height:auto!important}#panel-chat .chat-toolbar-status,#panel-leadkoe .queue-toolbar>div:first-child{min-width:0!important}#panel-chat .chat-filter-split{justify-content:space-between!important}#panel-chat .chat-hero-actions{justify-content:flex-end!important}#panel-leadkoe .queue-controls{justify-content:flex-start!important}#panel-leadkoe .queue-controls .queue-search-field{margin-right:0!important}}

/* --- chat-alert-filter-action-2026-05-11 --- */
#panel-chat .chat-live-alert{
  cursor:pointer!important;
  appearance:none!important;
  font-family:inherit!important;
}
#panel-chat .chat-live-alert:hover{
  border-color:#fed7aa!important;
  color:#9a3412!important;
  background:#fff7ed!important;
}
#panel-chat .chat-live-alert:focus-visible{
  outline:3px solid rgba(249,115,22,.20)!important;
  outline-offset:2px!important;
}

/* --- chat-workbench-composer-polish-2026-05-11 --- */
.chat-workbench .lead-card-header{
  padding:4px 42px 14px 0!important;
  border-bottom:1px solid color-mix(in srgb,var(--line) 84%, transparent)!important;
}
.chat-workbench .lead-card-title{
  font-size:22px!important;
  letter-spacing:-.018em!important;
}
.chat-workbench .lead-card-meta{
  gap:7px!important;
  margin-top:10px!important;
}
.chat-workbench .meta-chip,
.chat-workbench-actions .pill{
  min-height:26px!important;
  border-radius:999px!important;
  background:#f8fafc!important;
  border:1px solid #e5eaf2!important;
  color:#667085!important;
  font-size:12px!important;
  font-weight:680!important;
  padding:5px 9px!important;
}
.chat-take-primary{
  background:#111827!important;
  border-color:#111827!important;
  color:#fff!important;
  border-radius:12px!important;
  box-shadow:0 8px 18px rgba(15,23,42,.14)!important;
  font-size:13px!important;
  font-weight:760!important;
  padding:9px 13px!important;
}
.chat-take-primary:hover{
  background:#1f2937!important;
  border-color:#1f2937!important;
}
.chat-workbench-actions #chatCloseBtn{
  border-radius:12px!important;
  font-size:13px!important;
  font-weight:680!important;
}
.chat-message-log{
  min-height:500px!important;
  border-radius:20px!important;
  background:linear-gradient(180deg,#fff 0%,#fbfcff 100%)!important;
  box-shadow:inset 0 1px 0 rgba(15,23,42,.02)!important;
}
.chat-composer{
  display:grid!important;
  grid-template-columns:1fr!important;
  gap:8px!important;
  margin-top:14px!important;
  border:1px solid #e1e7ef!important;
  border-radius:22px!important;
  background:#fff!important;
  padding:10px!important;
  box-shadow:0 1px 2px rgba(15,23,42,.035)!important;
}
.chat-composer-tools{
  display:flex;
  align-items:center;
  gap:7px;
  padding:0 2px 2px;
}
.composer-tool{
  min-height:30px;
  border:1px solid #e5eaf2;
  border-radius:999px;
  background:#f8fafc;
  color:#667085;
  padding:6px 10px;
  font:inherit;
  font-size:12px;
  font-weight:720;
}
.composer-tool.icon{
  width:30px;
  padding:0;
  display:inline-grid;
  place-items:center;
  font-size:15px;
}
.composer-tool:disabled{
  opacity:.72;
  cursor:not-allowed;
}
.chat-composer-input{
  display:grid;
  grid-template-columns:minmax(0,1fr) 42px;
  gap:8px;
  align-items:end;
  border:1px solid #e5eaf2;
  border-radius:18px;
  background:#fff;
  padding:8px;
}
.chat-composer textarea{
  min-height:64px!important;
  max-height:180px!important;
  padding:10px 8px 8px 10px!important;
  line-height:1.45!important;
}
.chat-composer .send{
  width:40px!important;
  height:40px!important;
  border-radius:14px!important;
  background:#111827!important;
  color:#fff!important;
  box-shadow:0 6px 14px rgba(15,23,42,.14)!important;
}
.chat-composer .pill{
  grid-column:auto!important;
  padding:0 4px 1px!important;
  font-size:12px!important;
  font-weight:650!important;
  color:#667085!important;
}
body.dark .chat-workbench .meta-chip,
body.dark .chat-workbench-actions .pill,
body.dark .composer-tool{
  background:#101827!important;
  border-color:rgba(148,163,184,.20)!important;
  color:#cbd5e1!important;
}
body.dark .chat-composer,
body.dark .chat-composer-input{
  background:#101827!important;
  border-color:rgba(148,163,184,.20)!important;
}


/* --- chat-bubble-color-balance-2026-05-11 --- */
:root{
  --chat-agent-bubble:#243044;
  --chat-agent-bubble-dark:#334155;
  --chat-customer-bubble:#f4f6f8;
}
.chat-row.agent .chat-bubble{
  background:var(--chat-agent-bubble)!important;
  color:#fff!important;
  box-shadow:0 7px 16px rgba(36,48,68,.10)!important;
}
.chat-row.customer .chat-bubble{
  background:var(--chat-customer-bubble)!important;
  color:#111827!important;
  border:1px solid rgba(229,234,242,.72)!important;
}
.chat-row.agent .chat-bubble-meta{
  color:rgba(255,255,255,.64)!important;
}
.chat-row.customer .chat-bubble-meta{
  color:#98a2b3!important;
}
body.dark .chat-row.agent .chat-bubble{
  background:var(--chat-agent-bubble-dark)!important;
  color:#f8fafc!important;
}
body.dark .chat-row.customer .chat-bubble{
  background:#202b3f!important;
  color:#f8fafc!important;
  border-color:rgba(148,163,184,.16)!important;
}


/* --- chat-bubble-light-agent-2026-05-11 --- */
:root{
  --chat-agent-bubble:#eef4ff;
  --chat-agent-bubble-border:#dbe7ff;
  --chat-agent-bubble-dark:#233047;
}
.chat-row.agent .chat-bubble{
  background:var(--chat-agent-bubble)!important;
  color:#111827!important;
  border:1px solid var(--chat-agent-bubble-border)!important;
  box-shadow:0 7px 16px rgba(36,48,68,.06)!important;
}
.chat-row.agent .chat-bubble-meta{
  color:#667085!important;
}
body.dark .chat-row.agent .chat-bubble{
  background:var(--chat-agent-bubble-dark)!important;
  color:#f8fafc!important;
  border-color:rgba(148,163,184,.18)!important;
}
body.dark .chat-row.agent .chat-bubble-meta{
  color:#cbd5e1!important;
}


/* --- chat-status-meta-hide-empty-2026-05-11 --- */
.chat-workbench-actions #chatStatusMeta:empty{
  display:none!important;
}


/* --- chat-action-meta-row-2026-05-11 --- */
.chat-workbench .lead-card-title-row{
  display:block!important;
}
.chat-workbench-heading{
  min-width:0;
}
.chat-workbench-meta-row{
  display:flex;
  align-items:center;
  gap:8px;
  flex-wrap:wrap;
  margin-top:10px;
  padding-right:8px;
}
.chat-workbench .lead-card-meta{
  display:flex!important;
  align-items:center!important;
  flex-wrap:wrap!important;
  gap:7px!important;
  margin-top:0!important;
}
.chat-workbench-actions{
  display:flex!important;
  align-items:center!important;
  justify-content:flex-start!important;
  gap:7px!important;
  flex-wrap:wrap!important;
}
.chat-primary-action,
.chat-take-primary,
.chat-workbench-actions #chatCloseBtn{
  min-height:28px!important;
  height:28px!important;
  padding:5px 10px!important;
  border-radius:999px!important;
  background:#111827!important;
  border-color:#111827!important;
  color:#fff!important;
  box-shadow:none!important;
  font-size:12px!important;
  font-weight:760!important;
  line-height:1!important;
}
.chat-primary-action:hover,
.chat-take-primary:hover,
.chat-workbench-actions #chatCloseBtn:hover{
  background:#1f2937!important;
  border-color:#1f2937!important;
}
body.dark .chat-primary-action,
body.dark .chat-take-primary,
body.dark .chat-workbench-actions #chatCloseBtn{
  background:#f8fafc!important;
  border-color:#f8fafc!important;
  color:#111827!important;
}


/* --- lead-header-activity-2026-05-11 --- */
#leadWorkbench .lead-card-title-row{
  align-items:flex-start!important;
  gap:14px!important;
}
#leadWorkbench .lead-card-heading{
  min-width:0;
}
.lead-header-activity{
  margin-top:28px;
  margin-left:auto;
  display:inline-flex;
  align-items:center;
  min-height:28px;
  border-radius:999px;
  border:1px solid #fed7aa;
  background:#fff7ed;
  color:#9a3412;
  padding:6px 10px;
  font-size:12px;
  font-weight:760;
  line-height:1;
  white-space:nowrap;
}
.lead-header-activity[hidden]{
  display:none!important;
}
.lead-header-activity::before{
  content:'';
  width:7px;
  height:7px;
  border-radius:999px;
  background:#fb923c;
  margin-right:7px;
  box-shadow:0 0 0 3px rgba(251,146,60,.12);
}
body.dark .lead-header-activity{
  background:rgba(249,115,22,.12);
  border-color:rgba(251,146,60,.28);
  color:#fed7aa;
}
@media(max-width:900px){
  .lead-header-activity{
    margin-top:0;
    margin-left:0;
  }
}


/* --- lead-contact-read-mode-2026-05-11 --- */
.contact-read-section{
  gap:12px!important;
}
.contact-section-head{
  margin-bottom:0;
}
.contact-read-grid{
  display:grid;
  grid-template-columns:minmax(0,1.2fr) minmax(0,1fr) minmax(0,.8fr);
  gap:10px;
  align-items:stretch;
}
.contact-read-item{
  min-width:0;
  border:1px solid color-mix(in srgb,var(--line) 78%, transparent);
  border-radius:14px;
  background:color-mix(in srgb,var(--card) 96%, #fff 4%);
  padding:10px 12px;
  display:grid;
  gap:4px;
}
.contact-read-item span{
  color:var(--muted);
  font-size:11px;
  font-weight:720;
  letter-spacing:.06em;
  text-transform:uppercase;
}
.contact-read-item strong,.contact-read-item a{
  min-width:0;
  color:var(--text);
  font-size:15px;
  font-weight:760;
  line-height:1.2;
  text-decoration:none;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
}
.contact-read-item-main strong{
  font-size:18px;
  letter-spacing:-.02em;
}
.contact-read-item a:hover{
  text-decoration:underline;
}
.contact-read-item a[aria-disabled]{
  color:var(--muted);
  pointer-events:none;
}
.contact-edit-grid[hidden],.contact-read-grid[hidden],#leadContactEditBtn[hidden]{
  display:none!important;
}
.contact-edit-actions{
  display:flex;
  gap:8px;
  justify-content:flex-end;
}
#leadContactSaveBtn{
  background:#111827;
  border-color:#111827;
  color:#fff;
}
#leadContactForm .lead-card-footer{
  align-items:center;
}
#leadContactForm .lead-card-actions{
  display:flex;
  gap:8px;
  flex-wrap:wrap;
  justify-content:flex-end;
}
#leadContactForm .phone-call-btn[data-disabled="true"]{
  opacity:.62;
}
@media(max-width:900px){
  .contact-read-grid{
    grid-template-columns:1fr;
  }
}


/* --- lead-header-public-link-2026-05-11 --- */
.lead-header-status{
  margin-left:auto;
  margin-top:28px;
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:8px;
  flex-wrap:wrap;
}
.lead-header-status .lead-header-activity{
  margin-top:0;
  margin-left:0;
}
.lead-header-public-link{
  display:inline-flex;
  align-items:center;
  min-height:28px;
  border-radius:999px;
  border:1px solid rgba(22,101,52,.18);
  background:rgba(34,197,94,.08);
  color:#166534;
  padding:6px 10px;
  font-size:12px;
  font-weight:760;
  line-height:1;
  white-space:nowrap;
  text-decoration:none;
}
.lead-header-public-link:hover{
  background:rgba(34,197,94,.13);
  border-color:rgba(22,101,52,.28);
  text-decoration:none;
}
.lead-header-public-link[hidden]{
  display:none!important;
}
body.dark .lead-header-public-link{
  background:rgba(34,197,94,.12);
  border-color:rgba(74,222,128,.24);
  color:#bbf7d0;
}
@media(max-width:900px){
  .lead-header-status{
    margin-top:0;
    margin-left:0;
    justify-content:flex-start;
  }
}


/* --- lead-contact-phone-call-inline-2026-05-11 --- */
.contact-phone-line{
  min-width:0;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:10px;
}
.contact-phone-line a{
  flex:1;
}
.contact-phone-call{
  flex:0 0 auto;
  min-width:42px!important;
  height:34px!important;
  padding:0 13px!important;
  border-radius:11px!important;
  display:inline-flex!important;
  align-items:center!important;
  justify-content:center!important;
  font-size:14px!important;
  line-height:1!important;
}
.contact-phone-call::before{
  content:none!important;
}
.contact-phone-call[data-disabled="true"]{
  opacity:.48;
}


/* --- lead-contact-actions-head-2026-05-11 --- */
.contact-section-head{
  align-items:center;
}
.contact-head-actions{
  margin-left:auto;
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:8px;
  flex-wrap:wrap;
}
.contact-meta-row{
  margin-top:-2px;
  display:flex;
  align-items:center;
  justify-content:flex-start;
  gap:10px;
  flex-wrap:wrap;
  min-height:24px;
}
.contact-meta-row .save-meta{
  margin-right:0;
  color:var(--muted);
}
.contact-meta-row .lead-link-chipbar{
  min-height:0;
  justify-content:flex-start;
}
#leadContactForm .lead-card-footer{
  display:none;
}
@media(max-width:900px){
  .contact-head-actions{
    width:100%;
    justify-content:flex-start;
  }
}

/* --- lead-contact-actions-align-2026-05-11 --- */
#leadContactForm .contact-section-head{
  display:grid;
  grid-template-columns:auto minmax(0,1fr);
  align-items:center;
  column-gap:12px;
}
#leadContactForm .contact-head-actions{
  justify-self:end;
  margin-left:0;
}
@media(max-width:900px){
  #leadContactForm .contact-section-head{
    display:flex;
  }
  #leadContactForm .contact-head-actions{
    justify-content:flex-start;
  }
}


/* --- lead-public-link-contact-actions-2026-05-11 --- */
#leadContactForm .contact-head-actions .lead-header-public-link{
  min-height:30px;
  padding:7px 10px;
}


/* --- treatment-compact-layout-2026-05-11 --- */
#leadStatusForm.treatment-compact-section{
  gap:9px;
}
#leadStatusForm .section-toggle-row{
  margin-bottom:2px;
}
#leadStatusForm .treatment-main-grid{
  grid-template-columns:minmax(0,1.05fr) minmax(0,.95fr);
  gap:10px;
}
#leadStatusForm .treatment-followup-grid{
  grid-template-columns:minmax(0,1fr) minmax(120px,.38fr);
  gap:10px;
}
#leadStatusForm .field{
  margin-top:0!important;
}
#leadStatusForm .field label{
  margin-bottom:5px;
}
#leadStatusForm select,#leadStatusForm input{
  min-height:40px;
}
#leadStatusForm .followup-block{
  gap:0;
}
#leadStatusForm .status-message-box{
  gap:7px;
  padding:9px 10px;
  border-radius:14px;
}
#leadStatusForm .status-message-toggle{
  font-size:12px;
}
#leadStatusForm .status-message-box textarea{
  min-height:56px;
  padding:9px 10px;
  line-height:1.35;
}
#leadStatusForm .lead-card-footer{
  padding-top:0;
  margin-top:-2px;
  align-items:center;
}
#leadStatusForm #leadStatusSavedMeta{
  background:transparent;
  border-color:transparent;
  padding:0;
  color:var(--muted);
}
#leadStatusForm #leadStatusSaveBtn{
  min-height:34px;
  padding:7px 18px;
}
@media(min-width:1100px){
  #leadStatusForm .treatment-main-grid,
  #leadStatusForm .treatment-followup-grid{
    grid-template-columns:repeat(2,minmax(0,1fr));
  }
}


/* --- treatment-remove-assignee-ui-2026-05-11 --- */
#leadStatusForm .treatment-main-grid{
  grid-template-columns:minmax(0,1fr);
  max-width:420px;
}
@media(min-width:1100px){
  #leadStatusForm .treatment-main-grid{
    grid-template-columns:minmax(0,1fr);
  }
}


/* --- treatment-combined-followup-2026-05-11 --- */
#leadStatusForm .treatment-followup-field{
  max-width:520px;
}
#leadStatusForm .treatment-followup-combined{
  display:grid;
  grid-template-columns:minmax(0,1fr) 132px;
  align-items:center;
  border:1px solid var(--line);
  border-radius:13px;
  background:var(--card);
  overflow:hidden;
}
#leadStatusForm .treatment-followup-combined input{
  min-height:40px;
  border:0!important;
  border-radius:0!important;
  background:transparent!important;
  box-shadow:none!important;
}
#leadStatusForm .treatment-followup-combined input+input{
  border-left:1px solid var(--line)!important;
}
#leadStatusForm .treatment-followup-combined:focus-within{
  border-color:color-mix(in srgb,var(--brand) 34%, var(--line));
  box-shadow:0 0 0 3px color-mix(in srgb,var(--brand-soft) 12%, transparent);
}
@media(max-width:640px){
  #leadStatusForm .treatment-followup-combined{
    grid-template-columns:1fr;
  }
  #leadStatusForm .treatment-followup-combined input+input{
    border-left:0!important;
    border-top:1px solid var(--line)!important;
  }
}

/* --- treatment-status-followup-row-2026-05-11 --- */
#leadStatusForm.treatment-compact-section{
  grid-template-columns:220px minmax(280px,360px) minmax(0,1fr);
  align-items:end;
  column-gap:12px;
  row-gap:9px;
}
#leadStatusForm .section-toggle-row{
  grid-column:1/-1;
}
#leadStatusForm .treatment-main-grid{
  grid-column:1;
  max-width:220px;
}
#leadStatusForm #leadFollowupBlock{
  grid-column:2;
  max-width:360px;
}
#leadStatusForm .status-message-box,
#leadStatusForm .lead-card-footer{
  grid-column:1/-1;
}
#leadStatusForm select,
#leadStatusForm input,
#leadStatusForm .treatment-followup-combined input{
  min-height:36px;
  font-size:13px;
}
#leadStatusForm .treatment-followup-combined{
  grid-template-columns:minmax(0,1fr) 116px;
  border-radius:12px;
}
#leadStatusForm .field label{
  font-size:11px;
  margin-bottom:4px;
}
@media(max-width:980px){
  #leadStatusForm.treatment-compact-section{
    grid-template-columns:1fr;
  }
  #leadStatusForm .treatment-main-grid,
  #leadStatusForm #leadFollowupBlock,
  #leadStatusForm .status-message-box,
  #leadStatusForm .lead-card-footer{
    grid-column:1;
    max-width:none;
  }
}


/* --- status-message-toggle-reveal-2026-05-11 --- */
#leadStatusForm .status-message-box textarea{
  display:none;
}
#leadStatusForm .status-message-box.message-active textarea{
  display:block;
}
#leadStatusForm .status-message-box:not(.message-active){
  padding:8px 10px;
}


/* --- treatment-field-font-normalization-2026-05-11 --- */
#leadStatusForm .field label,
#leadStatusForm .treatment-followup-field label{
  color:#667085;
  font-family:inherit;
  font-size:11px;
  font-weight:720;
  letter-spacing:0;
  line-height:1.2;
  text-transform:none;
}
#leadStatusForm select,
#leadStatusForm input,
#leadStatusForm .treatment-followup-combined input{
  font-family:inherit!important;
  font-size:14px!important;
  font-weight:500!important;
  letter-spacing:0!important;
  color:var(--text)!important;
}
#leadStatusForm .treatment-followup-combined input::placeholder{
  font-family:inherit;
  font-size:14px;
  font-weight:500;
  letter-spacing:0;
  color:var(--muted);
}

/* --- treatment-followup-label-color-fix-2026-05-11 --- */
#leadStatusForm #leadFollowupBlock.optional{
  opacity:1;
}
#leadStatusForm #leadFollowupBlock.optional input{
  background:var(--card)!important;
}

/* --- collapsed-section-divider-fix-2026-05-11 --- */
#leadWorkbench .lead-card-section.collapsed{
  border-bottom:1px solid #e5eaf2;
  padding-bottom:12px;
}
#leadWorkbench .lead-card-section.collapsed + .lead-card-section{
  border-top:0;
}

/* --- event-log-scroll-room-2026-05-11 --- */
#leadWorkbench .event-log-wrap{
  max-height:520px;
  overflow:auto;
}
#leadWorkbench .event-log-table th,
#leadWorkbench .event-log-table td{
  padding-top:8px;
  padding-bottom:8px;
}
#leadWorkbench .event-log-table td:nth-child(1){
  width:118px;
}
#leadWorkbench .event-log-table td:nth-child(2){
  width:126px;
}
#leadWorkbench .event-log-table td:nth-child(4){
  width:112px;
}
#leadWorkbench .event-log-body{
  margin-top:2px;
  line-height:1.3;
}


/* --- event-log-calm-time-marker-2026-05-11 --- */
#leadWorkbench .event-log-row.customer td:first-child{
  box-shadow:none!important;
}
#leadWorkbench .event-log-table td:nth-child(1){
  color:#344054;
  font-size:13px;
  font-weight:700;
  letter-spacing:-.01em;
  width:104px;
}
#leadWorkbench .event-log-table th:nth-child(1){
  width:104px;
}
#leadWorkbench .event-log-table tr.customer td{
  background:color-mix(in srgb,var(--text) 1.5%, transparent);
}


/* --- event-log-remove-message-title-2026-05-11 --- */
#leadWorkbench .event-log-body{
  margin-top:0;
  font-size:13px;
  -webkit-line-clamp:3;
}


/* --- event-log-footer-badge-removal-2026-05-11 --- */
#leadWorkbench .customer-dialog-section{
  padding-bottom:14px;
  border-bottom:1px solid #e5eaf2;
}
#leadWorkbench .customer-dialog-section + .lead-card-section{
  border-top:0;
}
#leadCustomerMessageMeta{
  display:none!important;
}

/* --- treatment-section-bottom-divider-2026-05-11 --- */
#leadWorkbench #leadStatusForm{
  border-bottom:1px solid #e5eaf2;
  padding-bottom:14px;
}
#leadWorkbench #leadStatusForm + .lead-card-section{
  border-top:0;
}

/* --- saved-meta-style-unification-2026-05-11 --- */
#leadWorkbench .save-meta,
#leadWorkbench #leadStatusSavedMeta{
  color:#667085!important;
  font-family:inherit!important;
  font-size:12px!important;
  font-weight:500!important;
  letter-spacing:0!important;
  line-height:1.35!important;
}
#leadWorkbench #leadStatusSavedMeta{
  background:transparent!important;
  border:0!important;
  padding:0!important;
}


/* --- collapsed-section-counters-2026-05-11 --- */
#leadWorkbench .section-count{
  margin-left:4px;
  color:#98a2b3;
  font-size:12px;
  font-weight:650;
  letter-spacing:0;
}


/* --- public-link-empty-state-in-actions-2026-05-11 --- */
#leadContactForm .contact-head-actions .lead-header-public-link[aria-disabled="true"]{
  cursor:default;
  pointer-events:none;
}
#leadContactForm .contact-head-actions .lead-header-public-link.is-warning{
  background:#fff7ed;
  border-color:#fed7aa;
  color:#9a3412;
}
#leadContactForm .contact-head-actions .lead-header-public-link.is-danger{
  background:#fef2f2;
  border-color:#fecaca;
  color:#991b1b;
}
body.dark #leadContactForm .contact-head-actions .lead-header-public-link.is-warning{
  background:rgba(249,115,22,.12);
  border-color:rgba(251,146,60,.28);
  color:#fed7aa;
}
body.dark #leadContactForm .contact-head-actions .lead-header-public-link.is-danger{
  background:rgba(239,68,68,.12);
  border-color:rgba(248,113,113,.28);
  color:#fecaca;
}


/* --- clickable-lead-rows-2026-05-11 --- */
#leadQueueBody tr[data-lead-row-id]{
  cursor:pointer;
}
#leadQueueBody tr[data-lead-row-id]:hover td{
  background:color-mix(in srgb,var(--brand-soft) 5%, transparent);
}


/* --- nemadmin-green-action-2026-05-11 --- */
#openPrimaryLeadBtn.external-link-btn{
  display:inline-flex;
  align-items:center;
  min-height:28px;
  border-radius:999px;
  border:1px solid rgba(22,101,52,.18);
  background:rgba(34,197,94,.08);
  color:#166534;
  padding:6px 10px;
  font-size:12px;
  font-weight:760;
  line-height:1;
  box-shadow:none;
}
#openPrimaryLeadBtn.external-link-btn:hover{
  background:rgba(34,197,94,.13);
  border-color:rgba(22,101,52,.28);
  color:#166534;
}
body.dark #openPrimaryLeadBtn.external-link-btn{
  background:rgba(34,197,94,.12);
  border-color:rgba(74,222,128,.24);
  color:#bbf7d0;
}


/* --- event-log-normal-weight-2026-05-11 --- */
#leadWorkbench .event-log-table td,
#leadWorkbench .event-log-body{
  font-weight:400!important;
}
#leadWorkbench .event-log-table td:nth-child(1),
#leadWorkbench .event-log-table td:nth-child(3),
#leadWorkbench .event-log-table td:nth-child(4),
#leadWorkbench .event-log-table td:nth-child(3) .event-log-body{
  font-weight:400!important;
}
.queue-focus-row{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin:-6px 0 12px}.queue-focus-row .chip{cursor:pointer}.queue-focus-row .chip.active{background:#111827;color:#fff;border-color:#111827}.action-badge{display:inline-flex;align-items:center;border-radius:999px;padding:4px 8px;margin-left:5px;font-size:11px;font-weight:760;border:1px solid #e5eaf2;background:rgba(255,255,255,.65);color:#344054;white-space:nowrap}.action-badge.livechat,.action-badge.customer_reply{background:#111827;border-color:#111827;color:#fff}.action-badge.new_lead{background:rgba(249,115,22,.09);border-color:rgba(194,65,12,.18);color:#9a3412}.action-badge.overdue_followup,.action-badge.due_followup{background:rgba(59,130,246,.08);border-color:rgba(29,78,216,.16);color:#1d4ed8}.action-badge.scheduled_followup{background:rgba(100,116,139,.08);border-color:rgba(71,85,105,.16);color:#64748b}.lead-list-wrap tbody tr.focus-livechat td,.lead-list-wrap tbody tr.focus-customer_reply td{background:rgba(17,24,39,.035)}.lead-list-wrap tbody tr.focus-livechat td:first-child,.lead-list-wrap tbody tr.focus-customer_reply td:first-child{box-shadow:inset 3px 0 0 #111827}.lead-list-wrap tbody tr.focus-new_lead td:first-child{box-shadow:inset 3px 0 0 #f97316}.lead-list-wrap tbody tr.focus-overdue_followup td:first-child,.lead-list-wrap tbody tr.focus-due_followup td:first-child{box-shadow:inset 3px 0 0 #3b82f6}.nav-btn.lead-focus-waiting{background:rgba(249,115,22,.10);color:#fff}body.dark .queue-focus-row .chip.active{background:#f8fafc;color:#111827}body.dark .action-badge{border-color:rgba(255,255,255,.12);background:rgba(255,255,255,.06);color:#cbd5e1}body.dark .action-badge.livechat,body.dark .action-badge.customer_reply{background:#f8fafc;border-color:#f8fafc;color:#111827}
/* Calm lead queue semantics: Status = status, Timing = age, Hændelse = action signal */
.lead-list-wrap .queue-status{background:rgba(255,255,255,.58)!important;border-color:#e5eaf2!important;color:#344054!important;font-weight:650!important}.lead-list-wrap .queue-status.due{background:rgba(255,255,255,.58)!important;border-color:#e5eaf2!important;color:#344054!important}.lead-list-wrap .queue-status.ny::before{background:#60a5fa}.lead-list-wrap .queue-status.i_dialog::before{background:#22c7d7}.lead-list-wrap .queue-status.callback::before{background:#fbbf24}.lead-list-wrap .queue-status.afventer_kunde::before{background:#a78bfa}.lead-list-wrap .queue-status.parkeret::before{background:#94a3b8}.timing-badge,.event-badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:650;border:1px solid #e5eaf2;white-space:nowrap}.timing-badge{background:rgba(248,250,252,.78);color:#475569}.event-badge{background:rgba(255,255,255,.58);color:#475569}.event-badge.empty{color:#98a2b3;background:transparent;border-color:transparent;padding-left:0}.event-badge.livechat,.event-badge.customer_reply{background:rgba(17,24,39,.06);border-color:rgba(17,24,39,.12);color:#111827}.event-badge.new_lead{background:rgba(59,130,246,.06);border-color:rgba(37,99,235,.12);color:#1d4ed8}.event-badge.overdue_followup,.event-badge.due_followup{background:rgba(245,158,11,.07);border-color:rgba(180,83,9,.14);color:#92400e}.lead-list-wrap .customer-reply-badge{display:none!important}body.dark .lead-list-wrap .queue-status,body.dark .timing-badge,body.dark .event-badge{background:rgba(15,23,42,.65)!important;border-color:rgba(148,163,184,.18)!important;color:#cbd5e1!important}body.dark .event-badge.empty{background:transparent!important;border-color:transparent!important;color:#64748b!important}body.dark .event-badge.livechat,body.dark .event-badge.customer_reply{background:rgba(248,250,252,.08)!important;color:#f8fafc!important;border-color:rgba(248,250,252,.16)!important}
.created-at-cell{font-weight:650;color:#475569;white-space:nowrap}body.dark .created-at-cell{color:#cbd5e1}
/* Lead queue calm color pass: no row stripes, status is text-only, orange is reserved for customer waiting / overdue follow-up */
.lead-list-wrap tbody tr[class*="focus-"] td:first-child{box-shadow:none!important}.lead-list-wrap tbody tr.focus-livechat td,.lead-list-wrap tbody tr.focus-customer_reply td{background:transparent!important}.lead-list-wrap .queue-status{gap:0!important;background:rgba(255,255,255,.48)!important;border-color:#edf1f6!important;color:#475569!important}.lead-list-wrap .queue-status::before{display:none!important;content:none!important}.event-badge.livechat,.event-badge.customer_reply,.event-badge.overdue_followup{background:rgba(249,115,22,.10)!important;border-color:rgba(194,65,12,.20)!important;color:#9a3412!important}.event-badge.due_followup{background:rgba(255,255,255,.58)!important;border-color:#e5eaf2!important;color:#64748b!important}.event-badge.new_lead{background:rgba(59,130,246,.055)!important;border-color:rgba(37,99,235,.11)!important;color:#1d4ed8!important}body.dark .event-badge.livechat,body.dark .event-badge.customer_reply,body.dark .event-badge.overdue_followup{background:rgba(249,115,22,.16)!important;border-color:rgba(251,146,60,.26)!important;color:#fdba74!important}body.dark .event-badge.due_followup{background:rgba(15,23,42,.65)!important;border-color:rgba(148,163,184,.18)!important;color:#cbd5e1!important}
/* Lead queue polish: table dates match row typography; focus filters match app chips */
.lead-list-wrap .created-at-cell{font:inherit!important;font-size:13px!important;font-weight:520!important;letter-spacing:0!important;color:#475569!important}.queue-focus-row{margin:0 0 14px!important;padding:0!important;gap:8px!important}.queue-focus-row .chip{appearance:none!important;display:inline-flex!important;align-items:center!important;gap:7px!important;min-height:34px!important;padding:7px 12px!important;border-radius:999px!important;border:1px solid color-mix(in srgb,var(--line) 86%, transparent)!important;background:rgba(255,255,255,.78)!important;color:#334155!important;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif!important;font-size:13px!important;font-weight:720!important;line-height:1!important;letter-spacing:-.005em!important;box-shadow:0 1px 2px rgba(15,23,42,.035)!important}.queue-focus-row .chip span{min-width:20px!important;height:20px!important;padding:0 6px!important;border-radius:999px!important;background:rgba(15,23,42,.055)!important;color:#334155!important;display:inline-grid!important;place-items:center!important;font-size:11px!important;font-weight:760!important;line-height:1!important}.queue-focus-row .chip.active{background:#fff7ed!important;border-color:#fed7aa!important;color:#9a3412!important}.queue-focus-row .chip.active span{background:#ffedd5!important;color:#9a3412!important}body.dark .lead-list-wrap .created-at-cell{color:#cbd5e1!important}body.dark .queue-focus-row .chip{background:#101827!important;border-color:rgba(148,163,184,.20)!important;color:#cbd5e1!important}body.dark .queue-focus-row .chip span{background:rgba(255,255,255,.075)!important;color:#e2e8f0!important}body.dark .queue-focus-row .chip.active{background:rgba(249,115,22,.14)!important;border-color:rgba(249,115,22,.34)!important;color:#fed7aa!important}body.dark .queue-focus-row .chip.active span{background:rgba(249,115,22,.20)!important;color:#fed7aa!important}
/* Lead contact actions stay out of the read-only view; reveal secondary link/SMS actions while editing contact info. */
#leadContactForm .contact-secondary-actions{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}#leadContactForm .contact-secondary-actions[hidden]{display:none!important}
/* Lead queue split: Opfølgning is agent planning; Hændelse is customer/external input. */
.followup-badge{display:inline-flex;align-items:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:650;border:1px solid #e5eaf2;white-space:nowrap;background:rgba(255,255,255,.58);color:#64748b}.followup-badge.empty{color:#98a2b3;background:transparent;border-color:transparent;padding-left:0}.followup-badge.overdue_followup{background:rgba(249,115,22,.10)!important;border-color:rgba(194,65,12,.20)!important;color:#9a3412!important}.followup-badge.due_followup{background:rgba(255,255,255,.58)!important;border-color:#e5eaf2!important;color:#64748b!important}.followup-badge.scheduled_followup{background:rgba(100,116,139,.07)!important;border-color:rgba(71,85,105,.14)!important;color:#64748b!important}body.dark .followup-badge{background:rgba(15,23,42,.65)!important;border-color:rgba(148,163,184,.18)!important;color:#cbd5e1!important}body.dark .followup-badge.empty{background:transparent!important;border-color:transparent!important;color:#64748b!important}body.dark .followup-badge.overdue_followup{background:rgba(249,115,22,.16)!important;border-color:rgba(251,146,60,.26)!important;color:#fdba74!important}
/* Lead card overflow menu: secondary link/SMS actions live in the header, away from contact editing. */
#leadContactForm .contact-head-actions{position:relative}.lead-card-menu{position:relative;display:inline-flex;align-items:center;z-index:22}.lead-card-menu summary{list-style:none;min-width:31px;height:30px;border-radius:999px;border:1px solid color-mix(in srgb,var(--line) 92%, transparent);background:transparent;color:var(--muted);display:grid;place-items:center;font-size:16px;font-weight:760;letter-spacing:-.08em;line-height:1;padding:0 9px 2px;cursor:pointer;box-shadow:none}.lead-card-menu summary::-webkit-details-marker{display:none}.lead-card-menu[open] summary,.lead-card-menu summary:hover{background:color-mix(in srgb,var(--brand-soft) 8%, var(--card));border-color:color-mix(in srgb,var(--line) 92%, transparent);color:var(--text)}.lead-card-menu-panel{position:absolute;right:0;top:calc(100% + 8px);z-index:20;min-width:210px;padding:6px;border:1px solid #e5eaf2;border-radius:14px;background:rgba(255,255,255,.98);box-shadow:0 18px 42px rgba(15,23,42,.14);display:grid;gap:4px}.lead-menu-action,.lead-card-menu-panel .lead-header-public-link{width:100%;min-height:34px;border:0;border-radius:10px;background:transparent;color:#344054;padding:8px 10px;font:inherit;font-size:13px;font-weight:700;text-align:left;text-decoration:none;display:flex;align-items:center;justify-content:flex-start;box-shadow:none;cursor:pointer}.lead-menu-action:hover,.lead-card-menu-panel .lead-header-public-link:hover{background:#f8fafc;color:#111827;text-decoration:none}.lead-menu-action.danger:hover{background:rgba(239,68,68,.08);color:#991b1b}.lead-card-menu-panel .lead-header-public-link[aria-disabled="true"]{pointer-events:none;color:#98a2b3}#leadContactForm .contact-secondary-actions{display:none!important}body.dark .lead-card-menu summary{background:transparent;border-color:rgba(148,163,184,.20);color:#cbd5e1}body.dark .lead-card-menu[open] summary,body.dark .lead-card-menu summary:hover{background:rgba(255,255,255,.06);color:#f8fafc}body.dark .lead-card-menu-panel{background:#101827;border-color:rgba(148,163,184,.20);box-shadow:0 18px 42px rgba(0,0,0,.35)}body.dark .lead-menu-action,body.dark .lead-card-menu-panel .lead-header-public-link{color:#cbd5e1}body.dark .lead-menu-action:hover,body.dark .lead-card-menu-panel .lead-header-public-link:hover{background:rgba(255,255,255,.06);color:#f8fafc}
/* Tabt replaces follow-up time with a required reason dropdown. */
.treatment-lost-reason-field select{min-height:44px;border-radius:12px}.treatment-lost-reason-field[hidden],.treatment-followup-field[hidden]{display:none!important}

.user-public-profile{display:flex;align-items:center;gap:.65rem;min-width:180px}
.user-avatar{width:36px;height:36px;border-radius:999px;display:inline-grid;place-items:center;overflow:hidden;background:var(--surface-muted,#f3f0eb);border:1px solid var(--border,#ded6ca);flex:0 0 auto}
.user-avatar img{width:100%;height:100%;object-fit:cover;display:block}
.user-avatar.placeholder{font-size:1rem;color:var(--muted,#71685f)}
.user-profile-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:.75rem;align-items:end}
.user-profile-grid .token-clear{align-self:center;margin-top:1.2rem}

.chat-row.agent{align-items:flex-end;gap:8px}.chat-row.agent .chat-avatar{order:2;width:30px;height:30px;border-radius:999px;overflow:hidden;background:#f4f6f8;border:1px solid #e5eaf2;flex:0 0 auto}.chat-row.agent .chat-avatar img{width:100%;height:100%;object-fit:cover;display:block}body.dark .chat-row.agent .chat-avatar{background:#101827;border-color:rgba(148,163,184,.20)}

.active-agents{min-height:44px;display:flex;align-items:center;justify-content:flex-end;gap:8px;flex:1;max-width:560px;padding:6px 10px;border:1px solid transparent;border-radius:18px;background:rgba(255,255,255,.42);overflow:hidden}.active-agents-label{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);white-space:nowrap}.active-agents-empty{font-size:12px;color:var(--muted);white-space:nowrap}.active-agent{display:inline-flex;align-items:center;gap:6px;min-width:0;padding:4px 8px 4px 4px;border:1px solid color-mix(in srgb,var(--line) 78%, transparent);border-radius:999px;background:rgba(255,255,255,.72);box-shadow:0 1px 2px rgba(15,23,42,.035)}.active-agent-avatar{width:28px;height:28px;border-radius:999px;overflow:hidden;display:grid;place-items:center;background:#111827;color:#fff;font-size:10px;font-weight:850;flex:0 0 auto}.active-agent-avatar img{width:100%;height:100%;object-fit:cover;display:block}.active-agent-name{max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:750;color:var(--text)}body.dark .active-agents{background:rgba(15,23,42,.35)}body.dark .active-agent{background:rgba(255,255,255,.06);border-color:rgba(148,163,184,.18)}@media(max-width:1050px){.active-agent-name,.active-agents-label{display:none}.active-agents{flex:0 1 auto;max-width:160px}}

/* Active agent avatar polish: slightly larger, crisper thumbnails in the header. */
.active-agent-avatar{width:34px!important;height:34px!important;font-size:11px!important;border:1px solid rgba(255,255,255,.72)!important;box-shadow:0 0 0 1px rgba(15,23,42,.08),0 2px 6px rgba(15,23,42,.10)!important}.active-agent-avatar img{width:100%!important;height:100%!important;object-fit:cover!important;object-position:center!important;image-rendering:auto!important;transform:translateZ(0);backface-visibility:hidden}.active-agent{padding:4px 9px 4px 4px!important}.active-agents{min-height:50px!important}body.dark .active-agent-avatar{border-color:rgba(255,255,255,.18)!important;box-shadow:0 0 0 1px rgba(148,163,184,.16),0 2px 8px rgba(0,0,0,.28)!important}

/* Active agent avatar sharp pass: match the old cockpit style with clean circular portraits. */
.active-agents{gap:10px!important;background:transparent!important;border-color:transparent!important;padding:4px 8px!important;min-height:54px!important}.active-agent{gap:8px!important;padding:5px 12px 5px 5px!important;border-radius:999px!important;background:#fff!important;border:1px solid #e8edf5!important;box-shadow:0 1px 2px rgba(15,23,42,.045)!important}.active-agent-avatar{width:38px!important;height:38px!important;border:2px solid #fff!important;background:#eef2f7!important;box-shadow:0 0 0 1px rgba(15,23,42,.12)!important;transform:none!important;backface-visibility:visible!important}.active-agent-avatar img{display:block!important;width:100%!important;height:100%!important;object-fit:cover!important;object-position:center!important;transform:none!important;filter:none!important}.active-agent-name{font-size:13px!important;font-weight:800!important;color:#0f172a!important;letter-spacing:-.01em!important}.active-agents-label{font-size:12px!important;font-weight:900!important;color:#64748b!important}body.dark .active-agents{background:transparent!important}body.dark .active-agent{background:#111827!important;border-color:rgba(148,163,184,.20)!important}body.dark .active-agent-avatar{border-color:#111827!important;box-shadow:0 0 0 1px rgba(255,255,255,.18)!important}body.dark .active-agent-name{color:#f8fafc!important}

/* Active agents correction: normal name weight, bigger portraits without grey outer ring. */
.active-agents-label::after{content:' online'}
.active-agent-name{font-weight:650!important;font-size:13px!important;color:#0f172a!important;letter-spacing:0!important}.active-agent-avatar{width:42px!important;height:42px!important;border:0!important;background:transparent!important;box-shadow:none!important}.active-agent-avatar img{border-radius:999px!important}.active-agent{padding:4px 11px 4px 4px!important}.active-agents{min-height:56px!important}body.dark .active-agent-name{color:#f8fafc!important}body.dark .active-agent-avatar{border:0!important;box-shadow:none!important;background:transparent!important}

/* Header stability: title/subtitle must not push active agents sideways between tabs. */
.topbar{display:grid!important;grid-template-columns:minmax(260px,1fr) minmax(260px,560px) auto!important;align-items:center!important;gap:12px!important;flex-wrap:nowrap!important}.topbar .title{min-width:0!important;max-width:100%!important}.topbar .title h1,.topbar .title .muted{overflow:hidden!important;text-overflow:ellipsis!important;white-space:nowrap!important}.topbar .active-agents{justify-self:end!important;width:100%!important}.topbar .actions{justify-self:end!important;flex-wrap:nowrap!important}@media(max-width:1180px){.topbar{grid-template-columns:minmax(220px,1fr) auto!important}.topbar .active-agents{grid-column:1/-1;grid-row:2;justify-self:start!important;width:auto!important;max-width:100%!important}.topbar .actions{grid-column:2;grid-row:1}}@media(max-width:760px){.topbar{grid-template-columns:1fr!important}.topbar .actions,.topbar .active-agents{grid-column:1!important;grid-row:auto!important;justify-self:start!important;flex-wrap:wrap!important}.topbar .title h1,.topbar .title .muted{white-space:normal!important}}

/* Agent availability status: manual base status plus system handling overlay. */
.status-dot{display:inline-block;width:9px;height:9px;border-radius:999px;background:#22c55e;box-shadow:0 0 0 2px #fff}.status-dot.available{background:#22c55e}.status-dot.handling{background:#f97316}.status-dot.busy{background:#ef4444}.active-agent-avatar{position:relative!important}.active-agent-avatar .status-dot{position:absolute;right:0;bottom:1px;width:11px;height:11px}.active-agent.status-available .active-agent-avatar .status-dot{background:#22c55e}.active-agent.status-handling .active-agent-avatar .status-dot{background:#f97316}.active-agent.status-busy .active-agent-avatar .status-dot{background:#ef4444}.avatar-btn.status-available{box-shadow:0 0 0 2px rgba(34,197,94,.35)}.avatar-btn.status-handling{box-shadow:0 0 0 2px rgba(249,115,22,.42)}.avatar-btn.status-busy{box-shadow:0 0 0 2px rgba(239,68,68,.42)}.agent-status-menu{display:grid;gap:6px;padding:10px 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:10px 0}.agent-status-menu button{display:flex;align-items:center;gap:8px;border:0;background:transparent;text-align:left;border-radius:10px;padding:7px 8px;font:inherit;font-size:13px;font-weight:650;color:var(--text);cursor:pointer}.agent-status-menu button:hover,.agent-status-menu button.active{background:color-mix(in srgb,var(--brand-soft) 10%, transparent)}body.dark .status-dot{box-shadow:0 0 0 2px #111827}

/* Agent status correction: handling is system-only; dot sits inside portrait without shifting layout. */
.agent-status-menu [data-agent-status="handling"]{display:none!important}.active-agent-avatar{overflow:visible!important}.active-agent-avatar img{border-radius:999px!important;overflow:hidden!important}.active-agent-avatar .status-dot{position:absolute!important;right:1px!important;bottom:1px!important;width:10px!important;height:10px!important;border:2px solid #fff!important;box-shadow:none!important}.status-dot{box-sizing:border-box!important}.avatar-btn.status-handling{box-shadow:0 0 0 2px rgba(249,115,22,.42)!important}body.dark .active-agent-avatar .status-dot{border-color:#111827!important}

/* --- lead-queue-toolbar-calm-refresh-meta-2026-05-12 --- */
#panel-leadkoe .queue-toolbar{
  grid-template-columns:minmax(260px,.72fr) minmax(640px,1.28fr)!important;
  align-items:center!important;
  min-height:68px!important;
}
#panel-leadkoe .queue-toolbar .card-title{
  display:block!important;
  margin:0!important;
  font-size:17px!important;
  font-weight:820!important;
  letter-spacing:-.02em!important;
  color:var(--text)!important;
}
#panel-leadkoe .queue-toolbar>div:first-child{
  min-width:260px!important;
  display:grid!important;
  gap:3px!important;
  align-content:center!important;
}
#panel-leadkoe .queue-toolbar .muted{
  display:block!important;
  min-height:0!important;
  margin:0!important;
  padding:0!important;
  border:0!important;
  border-radius:0!important;
  background:transparent!important;
  color:#94a3b8!important;
  font-size:11px!important;
  line-height:1.25!important;
  font-weight:560!important;
  white-space:nowrap!important;
  box-shadow:none!important;
}
#panel-leadkoe .queue-controls{
  justify-content:flex-end!important;
  gap:8px!important;
}
#panel-leadkoe .queue-controls .field{
  flex:0 1 148px!important;
}
#panel-leadkoe .queue-controls .queue-search-field{
  flex-basis:190px!important;
  margin-right:0!important;
}
#panel-leadkoe .queue-controls .refresh-btn{
  transform:none!important;
}
body.dark #panel-leadkoe .queue-toolbar .muted{
  background:transparent!important;
  border-color:transparent!important;
  color:#94a3b8!important;
}
@media(max-width:1300px){
  #panel-leadkoe .queue-toolbar>div:first-child{min-width:0!important;}
  #panel-leadkoe .queue-toolbar .muted{white-space:normal!important;}
}

/* --- lead-queue-focus-chips-in-toolbar-2026-05-12 --- */
#panel-leadkoe .queue-toolbar{
  grid-template-columns:minmax(560px,1fr) minmax(640px,1fr)!important;
}
#panel-leadkoe .queue-toolbar .queue-toolbar-left{
  min-width:0!important;
  display:grid!important;
  gap:6px!important;
  align-content:center!important;
}
#panel-leadkoe .queue-toolbar .card-title{
  display:none!important;
}
#panel-leadkoe .queue-toolbar .queue-focus-row{
  margin:0!important;
  padding:0!important;
  border:0!important;
  background:transparent!important;
  display:flex!important;
  align-items:center!important;
  gap:8px!important;
  flex-wrap:wrap!important;
}
#panel-leadkoe .queue-toolbar .muted{
  padding-left:1px!important;
}
#panel-leadkoe > .queue-focus-row{
  display:none!important;
}
@media(max-width:1500px){
  #panel-leadkoe .queue-toolbar{grid-template-columns:1fr!important;}
}

/* --- lead-queue-remove-toolbar-meta-2026-05-12 --- */
#panel-leadkoe .queue-toolbar .queue-toolbar-left{
  gap:0!important;
}
#leadQueueMeta{
  display:none!important;
}

/* --- lead-queue-neutral-active-filter-2026-05-12 --- */
.queue-focus-row .chip:hover{
  background:rgba(15,23,42,.045)!important;
  border-color:rgba(15,23,42,.10)!important;
  color:#111827!important;
  box-shadow:0 1px 2px rgba(15,23,42,.04)!important;
}
.queue-focus-row .chip.active,
.queue-focus-row .chip.active:hover{
  background:rgba(15,23,42,.075)!important;
  border-color:rgba(15,23,42,.14)!important;
  color:#111827!important;
  box-shadow:none!important;
}
.queue-focus-row .chip.active span,
.queue-focus-row .chip.active:hover span{
  background:#fff!important;
  border:1px solid rgba(15,23,42,.10)!important;
  color:#334155!important;
}
body.dark .queue-focus-row .chip:hover{
  background:rgba(255,255,255,.08)!important;
  border-color:rgba(255,255,255,.13)!important;
  color:#fff!important;
}
body.dark .queue-focus-row .chip.active,
body.dark .queue-focus-row .chip.active:hover{
  background:rgba(255,255,255,.12)!important;
  border-color:rgba(255,255,255,.16)!important;
  color:#fff!important;
}
body.dark .queue-focus-row .chip.active span,
body.dark .queue-focus-row .chip.active:hover span{
  background:rgba(255,255,255,.10)!important;
  border-color:rgba(255,255,255,.12)!important;
  color:#f8fafc!important;
}

/* --- boarding-hide-lead-queue-focus-filters-2026-05-12 --- */
#panel-leadkoe .queue-toolbar.boarding-mode{
  grid-template-columns:minmax(0,1fr)!important;
}
#panel-leadkoe .queue-toolbar.boarding-mode .queue-toolbar-left{
  display:none!important;
}
#panel-leadkoe .queue-toolbar.boarding-mode .queue-controls{
  justify-content:flex-end!important;
}

/* --- chat-remove-duplicate-waiting-alert-pill-2026-05-12 --- */
#panel-chat .chat-toolbar-card{
  grid-template-columns:minmax(520px,1fr) auto!important;
}
#chatLiveAlert,
#panel-chat .chat-toolbar-status{
  display:none!important;
}

/* --- chat-filters-left-like-lead-queue-2026-05-12 --- */
#panel-chat .chat-toolbar-card{
  grid-template-columns:minmax(520px,1fr) auto!important;
}
#panel-chat .chat-filter-split{
  justify-content:flex-start!important;
}
#panel-chat .chat-filter-secondary{
  justify-content:flex-start!important;
}
#panel-chat .chat-hero-actions{
  justify-self:end!important;
}

/* --- compact-toolbar-hide-filter-labels-2026-05-12 --- */
#panel-leadkoe .queue-controls .field label,
#panel-chat .chat-toolbar-card .field label{
  position:absolute!important;
  width:1px!important;
  height:1px!important;
  padding:0!important;
  margin:-1px!important;
  overflow:hidden!important;
  clip:rect(0,0,0,0)!important;
  white-space:nowrap!important;
  border:0!important;
}
#panel-leadkoe .queue-controls,
#panel-chat .chat-toolbar-card .queue-controls{
  align-items:center!important;
}

/* --- chat-neutral-filter-active-alert-only-when-waiting-2026-05-12 --- */
.chat-filter-chip:hover,
#panel-chat .chat-filter-primary:hover,
#panel-chat .chat-filter-secondary .chat-filter-chip:hover{
  background:rgba(15,23,42,.045)!important;
  border-color:rgba(15,23,42,.10)!important;
  color:#111827!important;
  box-shadow:0 1px 2px rgba(15,23,42,.04)!important;
}
.chat-filter-chip.active,
#panel-chat .chat-filter-primary.active,
#panel-chat .chat-filter-secondary .chat-filter-chip.active{
  background:rgba(15,23,42,.075)!important;
  border-color:rgba(15,23,42,.14)!important;
  color:#111827!important;
  box-shadow:none!important;
}
.chat-filter-chip.active span:not(.chip-label),
#panel-chat .chat-filter-primary.active span:not(.chip-label),
#panel-chat .chat-filter-secondary .chat-filter-chip.active span:not(.chip-label){
  background:#fff!important;
  border:1px solid rgba(15,23,42,.10)!important;
  color:#334155!important;
}
.chat-filter-chip.has-waiting,
.chat-filter-chip.has-waiting:hover,
.chat-filter-chip.active.has-waiting,
#panel-chat .chat-filter-secondary .chat-filter-chip.has-waiting,
#panel-chat .chat-filter-secondary .chat-filter-chip.has-waiting:hover,
#panel-chat .chat-filter-secondary .chat-filter-chip.active.has-waiting{
  background:#fff7ed!important;
  border-color:#fed7aa!important;
  color:#9a3412!important;
}
.chat-filter-chip.has-waiting span:not(.chip-label),
.chat-filter-chip.active.has-waiting span:not(.chip-label),
#panel-chat .chat-filter-secondary .chat-filter-chip.has-waiting span:not(.chip-label),
#panel-chat .chat-filter-secondary .chat-filter-chip.active.has-waiting span:not(.chip-label){
  background:#ffedd5!important;
  border-color:#fed7aa!important;
  color:#9a3412!important;
}
body.dark .chat-filter-chip:hover,
body.dark #panel-chat .chat-filter-primary:hover,
body.dark #panel-chat .chat-filter-secondary .chat-filter-chip:hover{
  background:rgba(255,255,255,.08)!important;
  border-color:rgba(255,255,255,.13)!important;
  color:#fff!important;
}
body.dark .chat-filter-chip.active,
body.dark #panel-chat .chat-filter-primary.active,
body.dark #panel-chat .chat-filter-secondary .chat-filter-chip.active{
  background:rgba(255,255,255,.12)!important;
  border-color:rgba(255,255,255,.16)!important;
  color:#fff!important;
}
body.dark .chat-filter-chip.has-waiting,
body.dark .chat-filter-chip.has-waiting:hover,
body.dark .chat-filter-chip.active.has-waiting,
body.dark #panel-chat .chat-filter-secondary .chat-filter-chip.has-waiting,
body.dark #panel-chat .chat-filter-secondary .chat-filter-chip.has-waiting:hover,
body.dark #panel-chat .chat-filter-secondary .chat-filter-chip.active.has-waiting{
  background:rgba(249,115,22,.14)!important;
  border-color:rgba(249,115,22,.34)!important;
  color:#fed7aa!important;
}

/* --- remove-full-width-staging-banner-2026-05-12 --- */
.staging-banner{
  display:none!important;
}

/* --- settings-connections-status-panel-2026-05-12 --- */
.connections-grid{
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:10px;
}
.connection-card{
  border:1px solid var(--line);
  border-radius:16px;
  padding:13px 14px;
  background:color-mix(in srgb,var(--card) 94%, #fff 6%);
  display:grid;
  gap:7px;
  min-height:92px;
}
.connection-head{display:flex;align-items:center;gap:8px;color:var(--text)}
.connection-dot{width:9px;height:9px;border-radius:999px;background:#94a3b8;box-shadow:0 0 0 4px rgba(148,163,184,.12)}
.connection-card.ok .connection-dot{background:#22c55e;box-shadow:0 0 0 4px rgba(34,197,94,.13)}
.connection-card.warn .connection-dot{background:#f59e0b;box-shadow:0 0 0 4px rgba(245,158,11,.12)}
.connection-card.err .connection-dot{background:#ef4444;box-shadow:0 0 0 4px rgba(239,68,68,.12)}
.connection-state{font-size:18px;font-weight:780;letter-spacing:-.02em;color:var(--text)}
.connection-meta{font-size:12px;line-height:1.35;color:var(--muted)}
@media(max-width:1100px){.connections-grid{grid-template-columns:1fr 1fr}}
@media(max-width:700px){.connections-grid{grid-template-columns:1fr}}
.connection-card.pending .connection-dot{background:#94a3b8;box-shadow:0 0 0 4px rgba(148,163,184,.12)}
.connection-card.pending .connection-state{color:var(--muted)}

/* --- settings-tabs-and-chat-hours-polish-2026-05-12 --- */
.settings-tabs{
  gap:8px!important;
  margin:14px 0 18px!important;
}
.settings-tab{
  min-height:36px!important;
  padding:7px 12px!important;
  border-radius:999px!important;
  font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif!important;
  font-size:13px!important;
  font-weight:720!important;
  line-height:1!important;
  letter-spacing:-.005em!important;
  background:rgba(255,255,255,.78)!important;
  color:#334155!important;
  border:1px solid color-mix(in srgb,var(--line) 86%, transparent)!important;
  box-shadow:0 1px 2px rgba(15,23,42,.035)!important;
}
.settings-tab:hover{
  background:rgba(15,23,42,.045)!important;
  border-color:rgba(15,23,42,.10)!important;
  color:#111827!important;
  box-shadow:0 1px 2px rgba(15,23,42,.04)!important;
}
.settings-tab.active,
.settings-tab.active:hover{
  background:rgba(15,23,42,.075)!important;
  border-color:rgba(15,23,42,.14)!important;
  color:#111827!important;
  box-shadow:none!important;
}
#chatHoursForm.config-row{
  padding:16px!important;
  gap:16px!important;
  background:rgba(255,255,255,.58)!important;
}
#chatHoursDays.form-grid{
  display:grid!important;
  grid-template-columns:repeat(7,minmax(128px,1fr))!important;
  gap:9px!important;
}
.chat-hours-day-card{
  border:1px solid color-mix(in srgb,var(--line) 82%, transparent);
  border-radius:16px;
  padding:10px;
  background:rgba(255,255,255,.68);
  display:grid;
  gap:10px;
  box-shadow:0 1px 2px rgba(15,23,42,.025);
}
.chat-hours-day-card.disabled{
  opacity:.62;
  background:rgba(255,255,255,.46);
}
.chat-hours-day-toggle{
  display:flex!important;
  align-items:center!important;
  gap:8px!important;
  min-height:28px;
  color:var(--text)!important;
  font-size:13px!important;
  font-weight:760!important;
  text-transform:none!important;
  letter-spacing:0!important;
}
.chat-hours-day-toggle input{margin:0!important;}
.chat-hours-day-toggle span{flex:1;}
.chat-hours-day-toggle em{
  font-style:normal;
  font-size:11px;
  font-weight:680;
  color:var(--muted);
}
.chat-hours-time-row{
  display:grid;
  grid-template-columns:1fr;
  gap:7px;
}
.chat-hours-time-row label{
  display:grid;
  grid-template-columns:28px minmax(0,1fr);
  align-items:center;
  gap:7px;
  font-size:11px;
  font-weight:720;
  color:var(--muted);
}
.chat-hours-time-row input{
  width:100%;
  box-sizing:border-box;
  min-height:34px;
  border:1px solid var(--line);
  border-radius:11px;
  padding:7px 9px;
  background:#fff;
  color:var(--text);
  font:inherit;
  font-size:13px;
}
@media(max-width:1500px){#chatHoursDays.form-grid{grid-template-columns:repeat(4,minmax(0,1fr))!important;}}
@media(max-width:980px){#chatHoursDays.form-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important;}}
body.dark .settings-tab{background:#101827!important;border-color:rgba(148,163,184,.20)!important;color:#cbd5e1!important;}
body.dark .settings-tab:hover{background:rgba(255,255,255,.08)!important;border-color:rgba(255,255,255,.13)!important;color:#fff!important;}
body.dark .settings-tab.active,body.dark .settings-tab.active:hover{background:rgba(255,255,255,.12)!important;border-color:rgba(255,255,255,.16)!important;color:#fff!important;}
body.dark .chat-hours-day-card{background:#111827;border-color:rgba(148,163,184,.18)}
body.dark .chat-hours-time-row input{background:#0f172a;border-color:rgba(148,163,184,.20);color:#e2e8f0}

/* --- compact-topbar-agents-2026-05-12 --- */
.topbar{
  grid-template-columns:minmax(260px,1fr) minmax(220px,500px) auto!important;
}
.topbar .active-agents{
  min-height:38px!important;
  height:38px!important;
  width:auto!important;
  max-width:500px!important;
  gap:6px!important;
  padding:0!important;
  align-items:center!important;
  justify-content:flex-end!important;
  background:transparent!important;
  border:0!important;
  overflow:hidden!important;
}
.active-agents-label{
  font-size:12px!important;
  font-weight:560!important;
  letter-spacing:0!important;
  text-transform:none!important;
  color:#64748b!important;
}
.active-agents-label::after{content:' online'}
.active-agent{
  min-height:36px!important;
  height:36px!important;
  gap:6px!important;
  padding:3px 9px 3px 4px!important;
  border-radius:999px!important;
  background:rgba(255,255,255,.78)!important;
  border:1px solid color-mix(in srgb,var(--line) 86%, transparent)!important;
  box-shadow:0 1px 2px rgba(15,23,42,.035)!important;
}
.active-agent-avatar{
  width:28px!important;
  height:28px!important;
  border:0!important;
  background:transparent!important;
  box-shadow:none!important;
}
.active-agent-avatar img{
  border-radius:999px!important;
}
.active-agent-name{
  max-width:104px!important;
  font-size:12px!important;
  font-weight:580!important;
  color:#334155!important;
  letter-spacing:0!important;
}
.active-agent-avatar .status-dot{
  right:0!important;
  bottom:0!important;
  width:9px!important;
  height:9px!important;
  border:2px solid #fff!important;
}
.active-agents-empty{
  font-size:12px!important;
  font-weight:560!important;
  color:#64748b!important;
}
body.dark .active-agent{
  background:#101827!important;
  border-color:rgba(148,163,184,.20)!important;
}
body.dark .active-agents-label,
body.dark .active-agent-name,
body.dark .active-agents-empty{
  color:#cbd5e1!important;
}
@media(max-width:1180px){
  .topbar .active-agents{height:auto!important;min-height:36px!important;justify-content:flex-start!important;}
}

/* --- operational-overview-less-is-more-2026-05-12 --- */
#panel-overblik .overview-hero{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:14px;
  min-height:70px;
}
#panel-overblik .overview-hero .card-title{margin:0 0 4px!important;}
#panel-overblik .overview-action-grid{
  grid-template-columns:repeat(4,minmax(0,1fr));
}
#panel-overblik .overview-action-card{
  min-height:118px;
  display:grid;
  align-content:center;
}
#panel-overblik .overview-main-grid{
  display:grid;
  grid-template-columns:minmax(0,1.25fr) minmax(320px,.75fr);
  gap:14px;
  align-items:start;
}
#panel-overblik .overview-priority-card{
  min-height:360px;
}
#panel-overblik .section-head.compact{
  padding:0 0 12px!important;
  background:transparent!important;
  border-bottom:1px solid var(--line)!important;
}
#panel-overblik .overview-side-stack{
  display:grid;
  gap:14px;
}
#panel-overblik .compact-list{
  max-height:none;
}
#panel-overblik .overview-phone-card .section-head.compact{
  align-items:flex-start;
}
#panel-overblik .overview-phone-signals{
  display:grid;
  grid-template-columns:1fr 1fr;
  gap:8px;
  margin-top:12px;
}
#panel-overblik .overview-phone-signals>div{
  border:1px solid color-mix(in srgb,var(--line) 82%, transparent);
  border-radius:14px;
  padding:10px 11px;
  background:rgba(255,255,255,.58);
  display:grid;
  gap:3px;
  min-height:58px;
}
#panel-overblik .overview-phone-signals strong{
  font-size:22px;
  line-height:1;
  font-weight:760;
  color:var(--text);
}
#panel-overblik .overview-phone-signals strong.warn{color:#b45309;}
#panel-overblik .overview-phone-signals strong.good{color:#15803d;}
#panel-overblik .overview-phone-signals em{
  font-style:normal;
  font-size:11px;
  color:var(--muted);
  white-space:nowrap;
  overflow:hidden;
  text-overflow:ellipsis;
}
@media(max-width:1150px){
  #panel-overblik .overview-main-grid{grid-template-columns:1fr;}
  #panel-overblik .overview-action-grid{grid-template-columns:1fr 1fr;}
}
@media(max-width:700px){
  #panel-overblik .overview-action-grid,#panel-overblik .overview-phone-signals{grid-template-columns:1fr;}
  #panel-overblik .overview-hero{align-items:flex-start;flex-direction:column;}
}
body.dark #panel-overblik .overview-phone-signals>div{background:#111827;border-color:rgba(148,163,184,.18)}